Walser Polar Chevrolet - Service Center

Outstanding service!!!! I recently had an intermittent hard to find transmission problem (i.e. hard shift into 2nd gear - Chevy Tahoe) which would only show up when extremely hot. Our usual GM dealer (of hard to find transmission problem (i.e. hard shift into 2nd gear - Chevy Tahoe) which would only show up when extremely hot. Our usual GM dealer (of 30 years) could not diagnose the problem even after three visits. I finally took the truck to Walser. The service writer (Taylor) asked all the right questions to help diagnose and the tech was able to duplicate and fix the problem. Excellent expertise not found in many service departments. The transmission was relatively new so they even fixed the problem under warranty. This is probably the best service department experience I have had in my 30 years of driving GM. Will be going to Walser for service from now on. More

My elderly mother just returned from getting her tires checked due to one tire loosing air. After she left she discovers that the other 3 tires are low in air upon leaving. How is that even possible??? checked due to one tire loosing air. After she left she discovers that the other 3 tires are low in air upon leaving. How is that even possible??? All this and yet they find the time to check her air filter (which was not asked for) and stated she needed a new one. OK, I understand, but to not take care of the other tires??? Secondly there were bags from Byerly's that were on her floor originally shoved into the glove box. Is there a sensor that was bad? I wonder what they were doing or if they were looking to take something? Completely unacceptable! You should be embarrassed as a manager of this dealership. There was nothing on the receipt for service other than the filter and tire. I am unhappy and feel they took advantage of an elderly female. Stay away! More

I am having the absolute worst experience with Walser Polar Chevrolet. I leased a 2013 Chevy Equinox in 2013 for 3 years and chose to purchase it at the lease end. Turns out that there is a $42M GM Chevy Polar Chevrolet. I leased a 2013 Chevy Equinox in 2013 for 3 years and chose to purchase it at the lease end. Turns out that there is a $42M GM Chevy Equinox Oil Guzzling Class Action Settlement on this year/make of vehicle. In December 2020, my car that has only 90,000 miles on it, just wouldn’t run one day. Turns out that it had a snapped timing chain/blown engine due to this excessive oil consumption problem. There was never any indication that there was a problem. Nothing! Have had my oil changed religiously every 3,000 miles since then at a National retail oil company. I was made fun of for this! GM towed the car to Walser Polar Chevrolet and I have been nothing but pushed around and put off by the dealership and GM. Walser Polar has someone named Keith from the service department who has been rude and is making up stories about how they have nothing to do with this and all records of my three years of service during the lease have been lost due to new ownership of the dealership. I was never then or have since not been notified of this engine issue. The GM of the dealership has been minimally involved and offered no reasonable solution. They refuse to help or do anything about it as they say their hands are tied do to General Motors themselves. The CEO, President, Vice President of General Motors and the owner of Walser Polar Chevrolet are my next step. DO NOT USE THIS DEALERSHIP!! More

Do not ask for Brett He has a long way to go to learn how to be a dealer and customer service Ask for Zach he is a manager he makes the process painless and easy Seriously blown away by his efforts your the to be a dealer and customer service Ask for Zach he is a manager he makes the process painless and easy Seriously blown away by his efforts your the man Zach More

I'll come back for all service My service advisor was Clint strand he was very knowledgeable made calls to let me know what was happening with my car and ask me if I wanted anything My service advisor was Clint strand he was very knowledgeable made calls to let me know what was happening with my car and ask me if I wanted anything else done . He explained what they did when I picked up the car not just sign here big plus in my book . More

excellent service was completed and I am relieved I was given a timely appointment for this corrective service after it was diagnosed the week before on a regular seasonal checkup. It took several ho I was given a timely appointment for this corrective service after it was diagnosed the week before on a regular seasonal checkup. It took several hours but it was worth the wait to have it taken care of without another trip. All personnel were kind and reported on progress before the work was completed. I would not hesitate to recommend Walser to family or friends. Many thanks. More

first rate service Jeff gave us fantastic service! He did a great job!! I would recommend Jeff and the service center team to anyone that needs work done. Jeff gave us fantastic service! He did a great job!! I would recommend Jeff and the service center team to anyone that needs work done. More

Everything was completed and i was happy. Good job and all friendly and helpful. I would recommend family and friends to use Walser service desk for service on their vehicles. Missed the clean Good job and all friendly and helpful. I would recommend family and friends to use Walser service desk for service on their vehicles. Missed the cleaning service that was offered prior. More

Excellent Service Thanks to everyone in the Service Department! Your work was perfect and It was done in record time! Finally my engine light is off! Thanks Thanks to everyone in the Service Department! Your work was perfect and It was done in record time! Finally my engine light is off! Thanks More

Great service Chad was extremely friendly and helpful, and even helped me re-install car seats in the loaner vehicle. I was so thankful for his assistance! Chad was extremely friendly and helpful, and even helped me re-install car seats in the loaner vehicle. I was so thankful for his assistance! More