Walser Polar Chevrolet - Service Center

Great service!! My experience was great! I drove on without an appointment and Jeff helped me out right away. He was pleasant and very information. I was completely s My experience was great! I drove on without an appointment and Jeff helped me out right away. He was pleasant and very information. I was completely satisfied with my experience! More

1st Service Experience with New Care This was a new experience with the service center. I brought my new car in for the first time. The staff was very friendly. They explained what the This was a new experience with the service center. I brought my new car in for the first time. The staff was very friendly. They explained what they would be doing and answered all of my questions. More

Excellent service. I called to see if I could get in to have a headlight fixed because a bulb had burned out. When they said yes I asked if they could also do an oil ch I called to see if I could get in to have a headlight fixed because a bulb had burned out. When they said yes I asked if they could also do an oil change and tire rotation at the same time as my car was due for that shortly. Again the answer was yes and I was told to bring it in within an hour and a half. They estimated how much time it would take and finished the servicing in about 2 hrs. More

Great Last Minute Sevice Windshield wiper on the driver's side wasn't working in very sloppy conditions. Stopped into Polar Chev and they go me in and out with new wipers, fl Windshield wiper on the driver's side wasn't working in very sloppy conditions. Stopped into Polar Chev and they go me in and out with new wipers, fluid and a car wash in no time at all. Great service. Thanks! More

Tire not holding pressure My left front tire was not holding its pressure. Not only did the tire get fixed, but I got an explanation as to why this was occurring. My left front tire was not holding its pressure. Not only did the tire get fixed, but I got an explanation as to why this was occurring. More

Jeff Hetrick is great to work with Jeff Hetrick got everything done in one appointment and kept me informed along the way. Everything was done correctly and everyone was great. Thank yo Jeff Hetrick got everything done in one appointment and kept me informed along the way. Everything was done correctly and everyone was great. Thank you Jeff! More

1st Service new truck I arrived 15 minutes early on 1st Saturday appointment, staff was already setup and ready to receive customers. Jeff walked me through everything wi I arrived 15 minutes early on 1st Saturday appointment, staff was already setup and ready to receive customers. Jeff walked me through everything with ease. More

New car troubles Just bought a 2017 Volt. It had a rattle noise a day after I purchased it. I drove it back and Jeff looked at it. He got me into a rental and kept Just bought a 2017 Volt. It had a rattle noise a day after I purchased it. I drove it back and Jeff looked at it. He got me into a rental and kept me up-to-date on the status throughout the whole time of maintenance. He was friendly, personable, and knowledagble. More

schedule service visit Easy to set up appointment and was able to get car in within the hour for service. Jeff was the service attendant. Everyone around there were friend Easy to set up appointment and was able to get car in within the hour for service. Jeff was the service attendant. Everyone around there were friendly when I arrived and the service was excellent. More

At least I ended up with my car. We scheduled an appointment ahead of time for an oil change for Saturday 1/ 19 at 10:15 am. Upon arrival we were told my car would be out by 11:30. Wi We scheduled an appointment ahead of time for an oil change for Saturday 1/ 19 at 10:15 am. Upon arrival we were told my car would be out by 11:30. With two kids and an appointment scheduled we were somewhat disappointed that that was the time it would take for a simple oil change but beings that my entire maintenance history upon ownership of this car was with Polar I waited. 30 mins later Jeff came and told us my car needed a new drain plug and that we had to pay $24 for it because he wasn’t going to put it back on my car because it was “starting” to lose threading. Normally I’d be okay replacing a needed part if the condition was in dire need of doing so, but to have a service advisor come and tell me I had to pay for a part without any consultation I found to be rude and unprofessional after the amount of money we’ve spent at this specific location under their guidance before. Scott came back about 10 minutes later stating that my car was ready to go, and to checkout. After running my debit card (not paying for the drain plug) the service manager, Scott attempted to pass keys over the counter to me, that were not mine. Come to find out, they performed an oil change on a car that was not mine, and my car was now having an unnecessary engine scan instead because someone swapped the keys and paperwork after pulling two Cruzes into the garage. Once this was figured out Scott was more than apologetic which we appreciated, but all the same, what if the other Cruze had been in for more serious maintenance work? Would my husband and I had to have sat there with our toddler and newborn all day? It’s one thing to be comped for our oil change and next one but it’s another to not take into serious consideration what could have happened had my car been pulled apart unnecessarily. I was highly disappointed in this mix up. More