Walser Polar Chevrolet - Service Center

New system not very good. Things have changed for the worse. It used to feel like a personable experience, now it feels very impersonal. The online system does not work. No lon Things have changed for the worse. It used to feel like a personable experience, now it feels very impersonal. The online system does not work. No longer can I pick my service time but someone is supposed to contact you. After waiting 24 hours no one had called so I called directly. This went to a call center and they would not let me talk with my service guy. I finally drove over and they took care of the car. The one positive in this new system was Jeff Hetrick my service guy. I sure hope this new system gets improved. More

Oil change and estimate on getting my outside mirror fixed. I arrived about 5 minutes early to my appointment. I was told I didn’t have an appointment. According to the man who was helping me, the appointments I arrived about 5 minutes early to my appointment. I was told I didn’t have an appointment. According to the man who was helping me, the appointments were not always showing up on the data base. The man who checked my mirror out told me it would cost about 750 dollars to repair. I was hoping I could get somewhat of a deal on the work. I feel uneasy about the whole experience of buying a new vehicle from Walser. I do like the Equinox though. More

"Excellent Service" The service here can;t be beat. Fast friendly helpful If they don;t know the answer they will find someone that can. I would recommend them to anyone The service here can;t be beat. Fast friendly helpful If they don;t know the answer they will find someone that can. I would recommend them to anyone I know More

5 Stars Clint was great to work with. He kept me informed when he said he would, and my truck was fixed very quickly. I would recommend Polar Chev service t Clint was great to work with. He kept me informed when he said he would, and my truck was fixed very quickly. I would recommend Polar Chev service to anyone. More

Friendly and great service. I really appreciate the friendly service the team provides. I was great with a smaller and willing to help. I would highly recommend Jeff Hetrick an I really appreciate the friendly service the team provides. I was great with a smaller and willing to help. I would highly recommend Jeff Hetrick and Polar Chevrolet service team. I appreciate your work done on my vehicle. Thank you! James More

Don’t bother making an oil change appt. I had an appointment for an oil change at 9:00. I was 6 minutes late and I pulled in the service garage immediately behind a man in a trailblazer (I a I had an appointment for an oil change at 9:00. I was 6 minutes late and I pulled in the service garage immediately behind a man in a trailblazer (I am a woman.) Even though I entered the office before the man in the trailblazer he was greeted and checked in. He stated he did not have an appt, but that he wanted an oil change. He was told it would be an hour and s half wait. The man left to sit in the waiting room. I was ignored (not even checked in or greeted) for another 5 minutes after the woman left who checked in the man and the man behind the computer talked on the phone. Finally I was checked in and told it would be an hour and a half wait. So I asked “So, it doesn’t matter if I have an appointment or not - the wait is the same?” He said “We’re backed up today.” After waiting in the waiting room for 35 minutes the man with no appointment was told his car was done and ready to go. I waited for another hour for my oil change - an hour and 35 minutes. More

100 % satisfied Too my car into body shop due to accident and they handled everything so professionally I had no worries, and did a very good job on the bodywork. Th Too my car into body shop due to accident and they handled everything so professionally I had no worries, and did a very good job on the bodywork. Then took to the service department where I needed new tires and Clint Service advisor was very professional and always takes care of everything always goes out of his way To make me feel comfortable More

Awesomeness! Service Advisor, Jeff H was very helpful, attentive and knowledgeable and didn't talk down to me because I am a women, but rather made me feel that my Service Advisor, Jeff H was very helpful, attentive and knowledgeable and didn't talk down to me because I am a women, but rather made me feel that my concerns and feeling were valid and made sure I was satisfied. Thanks! More

Excellent Service Jeff Hetrick has been a pleasure to work with for many years now. Always very courteous, honest and helpful! I would recommend Jeff to anyone. Jeff Hetrick has been a pleasure to work with for many years now. Always very courteous, honest and helpful! I would recommend Jeff to anyone. More

January 17th service Very pleased with the service we are receiving from Walser Polar Chev. Our work vehicles used to be serviced elsewhere, but we have moved the entire Very pleased with the service we are receiving from Walser Polar Chev. Our work vehicles used to be serviced elsewhere, but we have moved the entire fleet to this location for service needs. More