Walser Subaru St. Paul - Service Center

Read their “values” wall in the waiting area - - this is one company that follows their values wall. . one company that follows their values wall. . More

Excellent service! Software update did not take long and the waiting area was comfortable and well supplied with snack and beverage options. Software update did not take long and the waiting area was comfortable and well supplied with snack and beverage options. More

They delivered bad news well. Excellent transparency, clear description or issues and options I could take. Excellent transparency, clear description or issues and options I could take. More

Ben was great up front but mechanically car was a lemon & we sunk way too much money into for the outcome we sunk way too much money into for the outcome More

Personnel at the dealership are friendly and professional. The amenities inside are impressive. The only disappointment happened when the used car I chose first had only one key and management w professional. The amenities inside are impressive. The only disappointment happened when the used car I chose first had only one key and management was unwilling to provide a second one unless I paid around $600 to have it made. In a transaction over $30000 dollars this was unacceptable and I chose not to buy the car. Because I appreciated the salesperson Phuoc Nguyen, I went ahead with him and eventually made a different purchase. But I left with mixed feelings about Walser not being willing to provide a second key. This makes me unwilling to offer a five star rating. More

Service was quick. The video was nice, provided visibility to all the provided services. Waiting area was comfortable. The video was nice, provided visibility to all the provided services. Waiting area was comfortable. More

Although it is 12 miles from my home, the drive is worth it due to the attention and detail Walser provides! it due to the attention and detail Walser provides! More

I was able to get in early. Friendly service representative was great & kept updated nicely! Friendly service representative was great & kept updated nicely! More

The building is nice and the frontline workers seem genuinely friendly and interested in making the best of a situation. I’ve been coming here for years I recently purchased a used vehicle which had genuinely friendly and interested in making the best of a situation. I’ve been coming here for years I recently purchased a used vehicle which had a number of problems that didn’t show up on the car fax. Many of the items that were shown to me during the selling process didn’t actually work. (Important reminder to try out everything) I’m not upset that a used car had problems, or that being a loyal customer (who’s spent 10’s of thousands over the years) seems to not mean much - I was really only upset that the dealership was completely unaware of the issues with the car they just sold. It took 3.5 hours to find the root cause of the issues. I’m mad that the vehicle apparently met their standards for purchase and resell. Offering a family discount felt like an insult. It’s not a bad car, but I don’t believe it’s worth what I’m paying, and I feel cheated. More

Excellent communication and service. I liked the video of the car checkup. whole process went much faster than expected. I liked the video of the car checkup. whole process went much faster than expected. More