Walser Subaru St. Paul - Service Center

Clean, very friendly workers and knowledgeable. Super nice waiting area for customers having service done. Super nice waiting area for customers having service done. More

Friendly staff. I was able to add an oil change to my other appointment since I was there already I was able to add an oil change to my other appointment since I was there already More

The service guys were good. I had done what needed to be done. I inquired about the heat in my steering wheel, it’s like warm and was told it would be 195.00 to look at it. I bo I had done what needed to be done. I inquired about the heat in my steering wheel, it’s like warm and was told it would be 195.00 to look at it. I bought an extended warranty. No mention of that. I declined. Because I thought was too high. They could have put their hand on it to tell me if they felt it was normal or not. My thoughts anyway. It would have at least made me think they were interested in customer service. Last my car was not washed. Do you have to ask for that? Or is that not an option? No big complaints, more observations. More

Didn’t address any of my questions. He said I would have to wait for software updates. Didn’t reset my vehicle so after I left had all kinds of error messages. He said I would have to wait for software updates. Didn’t reset my vehicle so after I left had all kinds of error messages. More

The service department was fantastic. Solved and corrected my problem quickly. I would highly recommend this facility if you are having a complex issue with your vehicle. Solved and corrected my problem quickly. I would highly recommend this facility if you are having a complex issue with your vehicle. More

We were greatly pleased that a visitor from Michigan was quickly accommodated by the service department. Our vehicle was returned, not only washed, but the inside was wiped and cleaner than it had been sin quickly accommodated by the service department. Our vehicle was returned, not only washed, but the inside was wiped and cleaner than it had been since fall. We would be regular customers if we lived in Minneapolis. More

I love my saint paul subaru dealership. All the service department people are great , especially Ben. Very professional very helpful answers all questions All the service department people are great , especially Ben. Very professional very helpful answers all questions More

The serivce department was absolutely horrible. My car was there for just under a month because they sold me a broken car. The employees would say they would reach out with updates on what is wrong My car was there for just under a month because they sold me a broken car. The employees would say they would reach out with updates on what is wrong with my car, never got an update until I reached out and when they would give me an update they would blatantly lie to me and give me the wrong information. I dealt with terrible customer service from the very day after I purchased my vehicle. It took almost a month of horrible service to finally get to talk to a GM, and I was the one who had to go through multiple people to finally get my issues resolved. Needless to say I will never be purchasing a car from here again or bringing my car back into the service department. Aside from service the salesman Phuoc that sold me the car was phenomenal and very helpful! More

I greatly appreciate the level of customer service I was provided. The work required covered warranty repairs and involved time consuming communication with the warranty company. Michael, my service repre provided. The work required covered warranty repairs and involved time consuming communication with the warranty company. Michael, my service representative was very thorough, courteous, and kept my updated throughout the process. More

Timely and loved the video that was sent. Everyone was very nice and having the refreshments was a bonus Everyone was very nice and having the refreshments was a bonus More