Walser Subaru

I want to give 5 stars, but this time will be just 4 stars to catch your attention, and give them something to work towards improving. My only issue was the timing based on my appointment, and it's actu stars to catch your attention, and give them something to work towards improving. My only issue was the timing based on my appointment, and it's actually no big deal, especially if it was just an unexpected bottleneck. That said, it almost sounded like this might be a continuous issue, unless I misunderstood. What happened was that I had an oil change appointment @ 2:30 (arrived at 2:20), and I didn't get out of there until 4:30 because of the cars ahead of my appointment were backed up. Again if it was an unexpected thing, then these things happen. In a perfect world I would have loved to have known about the delay @ like 2:00, so that I could have arrived @ like 3:30, or 4:00 instead of rushing to arrive at 2:20 as I had things that I needed to do. If you are looking for a suggestion of how to improve, then it would just be able to dial in the timing better, otherwise it's all good, and I am happy. I merely throwing that out as a suggestion as some people can get grumpy. The staff was friendly, and informative, the waiting room had TV, and snacks etc... the oil change was good, the inspection was good, and they even did a car wash. I am 100% happy, so I have no complaints.....just the suggestion as stated above More

I bought a car there and have questions and I’ve sent emails and called and no one has called me back and responded. It’s very disappointing. emails and called and no one has called me back and responded. It’s very disappointing. More

They were Nice and helpful getting the hitch installed. Friendly and informative. Great job much appreciated Friendly and informative. Great job much appreciated More

Matt was great - unfortunately the day I brought my car in they had two people out and it was obviously stressful as it was busy and so wait times were longer than previous times. The reason I am giving it in they had two people out and it was obviously stressful as it was busy and so wait times were longer than previous times. The reason I am giving it two stars is because after about $2500 my air conditioning which they repaired is great so no complaints there but my windows still work erratically. I brought it in twice for them to fix and they did waive the labor but charged me $500 for the parts. I called Matt and told him I would bring it back in but I have been travelling and now I am just fed up and don't have time to bring it back. The windows sometimes work ok, then not at all, then I have to push the up button multiple times for it to close all the way to the top. This is on the driver side. The window on the front passenger side sometimes still doesn't work from my driver's side. I am not satisfied at all. It's a trek to keep returning it for another attempt to remedy the situation and thus far without permanent resolution. Ideally I would like my $500 back and just deal with the frustration that this brings. I have been a loyal customer and have bought 3 brand new Subarus from Walser and do all of my maintenance there. Previous experiences have always been great. More

Friendly staff. Fast and efficient I liked having the complimentary Lyft ride. It was nice being able to go do some shopping while having my oil changed. Fast and efficient I liked having the complimentary Lyft ride. It was nice being able to go do some shopping while having my oil changed. More

Brittney was seriously the best. She really listened to all of my questions and walked me through the whole process. I was shocked at how quickly and seamlessly the process went and She really listened to all of my questions and walked me through the whole process. I was shocked at how quickly and seamlessly the process went and I did not feel rushed or like I was being sold something I did not want or need. More

I’m writing to express concern about my recent purchase of a Subaru Outback on July 8. After reviewing my documentation, I noticed a discrepancy between the vehicle I was quoted and the one I ultimately pu of a Subaru Outback on July 8. After reviewing my documentation, I noticed a discrepancy between the vehicle I was quoted and the one I ultimately purchased, totaling an unexpected $1,395 difference. I specifically requested a silver Outback Premium with op13, which excludes a moonroof, and reiterated this in my email prior to finalizing the purchase. However, I was later informed by Brittney that the original vehicle was no longer available and that another was selected on my behalf. While I appreciate Brittney’s pleasant demeanor and her efforts to match the features, I believe this change should have been clearly communicated before the purchase—especially given the increased cost and difference in features. Although Mohsin, the sales manager, was kind enough to offer an apology, I was disappointed that no resolution was proposed. More

Their workers are always helpful and friendly. They will offer the up-sale, but also the cheaper options. They just want you and your vehicle safe. The waiting area is clean and there are plent They will offer the up-sale, but also the cheaper options. They just want you and your vehicle safe. The waiting area is clean and there are plenty of options to sit as well as refreshments while you wait for your vehicle. More

Never a surprise, including telling me when the next scheduled maintenance will be more expensive (due to more services needed at 60k miles) scheduled maintenance will be more expensive (due to more services needed at 60k miles) More

I was treated very well as always and they took care of my car as needed. my car as needed. More