I worked the phone very hard for nearly three days to purchase a used Buick. Dealership to Credit Union and over and over again. Sales Rep., Sarah Forshee did a great job with defending my honor. She went to bat a couple of times. I had Loan Approval, I had Insurance set up, I had the Loan already deposited into my account and was still getting slack from Finance because they wanted a "Down Payment" to hold this car. Sarah had them AGREE TO $0. Sarah went above and beyond when I called and her phone rolled to home at night. Thank You, Sarah! I'd put her in my corner anytime!!! Charlie Leang, had to take over with completing my delivery and paper signing for the following day. He gave me a call the same night and got pushed by someone to get a down payment from me even if it was $100. I told him I have the loan money in my checking and the 1st payment coming out June 5th!, I already have the insurance on the car! My thoughts were to say something else, but I held it back. I gave them the bloody down payment anyway. I just don't understand what kind of sales tactic it is to add more stress to a client. A client making an over $10,000 purchase!!!!!!! The second Charlie asked me for a deposit anyway; he lost my confidence that all of the work done to that point, felt like for absolutely nothing. As; he subliminally underlined me with the thought that the car could be sold to someone else, anyway. WHY??? Why treat people like this? I will speak to THE GENERAL MANAGER about just this. And someone was pushing Charlie to do this in Financing! I had someone tell me at that point he would have told you where to put it all and been done with you.
Charlie was a superior guy to deliver my car with completion paperwork and answering all of my questions. He did an outstanding job!
Now, the unexpected surprises were not knowing the Tax, Title Transfer and Licensing was ALL taken care of in the sale of the car. Just blew me away! What a nice surprise!! I am so glad I stuck it out and bit my tong. I love my car!!!It still needs to be looked at by "my" Master Mechanic, my Brother, who has an unbeatable reputation at One Stop Auto, Long Lake on Monday. Gonna be a pretty hard to talk my Buick down visit. She's a fine, tight, in good condition car as far as I am concerned.
Thank You, very much Walser Suburu, Burnsville, MN