Walser Subaru

We love the Walser Burnsville Subaru sales and service staff. They are always friendly, informative,and professional. staff. They are always friendly, informative,and professional. More

We recently bought a Subaru Forester at Walser from salesperson Charlie Leang. He was patient and incredibly knowledgeable and helpful. He made the experience easy and pleasant. We would totally buy fr salesperson Charlie Leang. He was patient and incredibly knowledgeable and helpful. He made the experience easy and pleasant. We would totally buy from Charlie at Walser again. More

Great to work with as they made it so easy from start to finish. The car was everything they said it was. finish. The car was everything they said it was. More

I bought a 2013 Buick Verano. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. They told me my car did not qualify for the warranty I was assured it had upon purchase. I attempted on multiple occasions to get ahold of someone to discuss this blatant lie at purchase and it took me going in a week after bringing it in physically to be able to speak to a manager. I was still told I had to pay 500 dollars which I did. Brought it back in for the same issue less than a week later. I was told they suddenly couldn't read any of the codes even though I had them read the day before by a different mechanic. When I attempted to leave it stalled 4 times. Finally, several days later I was told it would be a 1700 dollar fix. I plan on speaking to a lawyer about the lemon law since it has been 3 times with the same issue and they lied at the time of purchase. DO NOT EVER PURCHASE A VEHICLE FROM WALSER SUBARU. They lie and do not stand by their cars. Also, when we did get someone on the phone they were rude and laughed at us. They were just as rude in person at the service center. More

Though in the end I didn't purchase from this dealership I found Jeff to be exceptionally helpful with my situation. My son, a former mechanic, had positive interactions with their service manager in the p I found Jeff to be exceptionally helpful with my situation. My son, a former mechanic, had positive interactions with their service manager in the past so he was comfortable with my working them. More

I purchased a Jeep Compass from this dealership. They told me the vehicle went through their Vehicle Reconditioning center and would not be for sale unless it passed the 35 stage process before it They told me the vehicle went through their Vehicle Reconditioning center and would not be for sale unless it passed the 35 stage process before it is shown online or on the lot. Apparently their process didn't involve checking the sub frame of the Compass I purchased from them. I paid $8,500 for this used vehicle (almost 4 times the blue book price today - 10 months later). They listed the vehicle with 120,000 only to arrive to look at the vehicle and see it was actually 138,000. BIG difference, but no difference in the sales amount. I purchased new 60,000 mile tires for this vehicle in February at a tire place only to have the front two tires now down to 4/32" today, thanks to the GREAT shape of the vehicle I purchased from Walser Subaru. Reconditioning center should have caught both the sub frame that needs replacing and the HUGE alignment problem, as well as problem with STRUTS. But they found nothing and did nothing but push their "Vehicle passed inspection through our Recondition Center" speech. Now I'm stuck with repair costs at $6,300 for a vehicle that is barely worth $2,300. WOW. Was I taken for a ride! They mentioned their reconditioning center multiple times to put me at ease, and make me BELIEVE the used car I paid cash for is actually of some value. WRONG!! The Used Car Manager, Solange, was also rude when I questioned the mileage and the price. How DARE I question the selling price!! If you EVER buy any used vehicle from this dealership, and I STRONGLY caution you against it, IMMEDIATELY take that vehicle and pay to have the entire vehicle inspected at an independent mechanic!! I have purchased six vehicles from Walser Nissan, but will NEVER do business with Walser Subaru EVER AGAIN. They are ABSOLUTE CROOKS and should NOT AT ALL BE TRUSTED!!!! More

My salesperson was Doc and he exceeded any and all expectations I had. The car I ordered arrived two weeks earlier than expected. Doc did a great job of making sure I understood everything and letting expectations I had. The car I ordered arrived two weeks earlier than expected. Doc did a great job of making sure I understood everything and letting me know he was only a phone call away if I needed anything. More

The dealership was very user friendly when I first met them during the COVID pandemic. I had an appointment to me Charlie Yeang, a sales consultant. From the onset, he was very patient and helpful on fi them during the COVID pandemic. I had an appointment to me Charlie Yeang, a sales consultant. From the onset, he was very patient and helpful on finding out what vehicle I was interested in and what features/options would fit both our lifestyle and our budget. We ordered a Forester Limited and and kept me informed all the way until delivery. It was very much appreciated. Charlie was careful not to be overly aggressive, but answered all of my questions in a calming tone. I was very comfortable working with him. I would gladly refer him to any future customers and be willing to offer any recommendations. Thank you, Charlie! More

Terrible experience with purchasing a used car from them. Nothing but problems. The check engine light has been on twice in the 2 months since purchase. The first time was just 3 days after I brought it h Nothing but problems. The check engine light has been on twice in the 2 months since purchase. The first time was just 3 days after I brought it home but too late to return it under their return policy. Their service department now tells me it needs repairs of $4,000 + tax - none of which will be covered under their 3 month used car extended warranty. Total lemon and they refuse to stand behind the vehicle they sold me. More

Walser Subaru is an absolute garbage dealership. I purchased a 21 Crosstrek from them in which I traded them my 13 Crosstrek 2 months ago. They have still not paid off the loan on the trade. When I I purchased a 21 Crosstrek from them in which I traded them my 13 Crosstrek 2 months ago. They have still not paid off the loan on the trade. When I call I get put on hold and then switched to various employees who tell me some variation of "It's not my problem sir". I have had to take days off of work to travel the 90 miles to the dealership. I have had to make 2 payments on the loan for a car that Walser has listed on their website for sale. If you go shopping there be warned that the 2013 Crosstrek (Stock #: 13AR176T) still has a lean on it from Wells Fargo auto loan and is not Walser's property to sell. The photos that they have posted of the 2013 Crosstrek are stock photos and not photos of the actual car. More