Walser Subaru

We had an outstanding experience at Walser Subaru. On the Friday of Memorial Day weekend, all our engine lights came on and our engine temp began to rise slightly. We were worried that our weekend wou On the Friday of Memorial Day weekend, all our engine lights came on and our engine temp began to rise slightly. We were worried that our weekend would be ruined, as our household only has one vehicle. We were lucky enough to find Walser Subaru's website though, and found that they offered a 9am mechanic appointment the next day! We took our car in right away at 9am and the team got to work immediately. They even offered us a ride home until the work was done and sent a Lyft to pick us up when our car was ready for pickup just a few hours later! Service was prompt, courteous, and high-quality. The garage and waiting areas were immaculate and all of the staff were very professional and supportive. We will continue to take our Subaru to Walser or mechanical work. They saved our holiday weekend and took such great care of us! More

Went in for a scheduled oil change and the overall review of the car that goes with it. Check in was quick, the rep was very cordial. I received a text video of the tech checking everything. The wait was an of the car that goes with it. Check in was quick, the rep was very cordial. I received a text video of the tech checking everything. The wait was an hour, good. Check out was fine too. More

I waited in the shop for 4. 5 hours, it would have been nice to have a heads up on the length of time for the small repairs that I had done. 5 hours, it would have been nice to have a heads up on the length of time for the small repairs that I had done. More

Walser always does right by me. I go to them exclusively for maintenance because they use Subaru parts. They've even comped me a couple services over the years when I've been waffli I go to them exclusively for maintenance because they use Subaru parts. They've even comped me a couple services over the years when I've been waffling on getting work done (usually a inspection to find out what an issue is). Their staff is polite and knowledgeable and they work pretty quickly -- especially if you book the service before hand. The waiting area is comfortable and I really like the text updates on my service while I wait! More

Amazing service. We had a very difficult problem to diagnose. The service rep. was amazing. Offered great feedback and was very responsive. We had a very difficult problem to diagnose. The service rep. was amazing. Offered great feedback and was very responsive. More

The staff were friendly, knowledgeable, responsive and easy to work with. They helped me think through what I wanted and needed from my vehicle instead of just pushing to upsell. easy to work with. They helped me think through what I wanted and needed from my vehicle instead of just pushing to upsell. More

Scheduled a first ever oil change and tire rotation for my new Outback. Easy to schedule online. Services were performed as requested, plus a much needed car wash! Service Advisor (JP?) was very cordial an my new Outback. Easy to schedule online. Services were performed as requested, plus a much needed car wash! Service Advisor (JP?) was very cordial and welcoming. My only comment is that the service technician spoke too fast and was hard to hear/understand on the video of my car while being serviced. Otherwise, very pleased. More

Sales rep Jeff Schulz was super helpful. He even agreed to deliver it across the river to Wisconsin (due to my fear of big-city driving). Gas tank was full—which was also a plus; since I h He even agreed to deliver it across the river to Wisconsin (due to my fear of big-city driving). Gas tank was full—which was also a plus; since I had a 2-hour drive to get back home to central Wisconsin. The entire transaction was done via email: He trusted me and I trusted him. The price started out too high for my budget; but patience paid off in the end. I got a beautiful car at a price that I could afford. More

Everyone was very friendly and well informed. Explained clearly the features unfamiliar to me about the new car. Follow-up was also great. I’m pleased. Explained clearly the features unfamiliar to me about the new car. Follow-up was also great. I’m pleased. More

Very refreshing to go to a dealer that isn’t high pressure and gives the prices up front without adding any last minutes charges and up sales you didn’t even ask for. Would very much recommend. pressure and gives the prices up front without adding any last minutes charges and up sales you didn’t even ask for. Would very much recommend. More