Walser Subaru - Service Center

Service center does its best and is as helpful and creative as they can be to get the customer back on the road. Subaru corporate, though, does not seem to care about customer experience, which creat creative as they can be to get the customer back on the road. Subaru corporate, though, does not seem to care about customer experience, which creates its own issues. More

Service team was great and communication was excellent. Facility is top notch. My critique is when being given an estimate, only the labor is presented and not parts. When asked, it was explained there Facility is top notch. My critique is when being given an estimate, only the labor is presented and not parts. When asked, it was explained there is a separate parts invoice and a labor invoice. The service agent stated my service cost would be $120 plus tax. My estimate stated $92. The final cost was $137, in line with expectations but reinforcing the estimate is not accurate. Is the purpose of an inaccurate estimate to have transparent pricing or hide cost. Imagine the inaccuracy of a significant repair estimate!!! More

Matt was knowledgable, helpful and succinct. Thanks Matt! The car also came back clean and shiny which was a nice bonus. Thanks Matt! The car also came back clean and shiny which was a nice bonus. More

JP is awesome to work with. He is very attentive and knowledgeable. JO explains vehicle service requirements and recommendations with acute clarity. The dealership is clean and He is very attentive and knowledgeable. JO explains vehicle service requirements and recommendations with acute clarity. The dealership is clean and tidy. I love the popcorn, coffee and snacks freely available. It is always comfortable to wait for my vehicle. More

Great service all around. JP noticed a recall for passenger side airbag sensors, so i added that to the regular service, and because of the extra time for this procedure, JP a JP noticed a recall for passenger side airbag sensors, so i added that to the regular service, and because of the extra time for this procedure, JP arranged for Lyft service back home and then back again to the dealer! Three days later, during a driving rain storm, we hit a deer and the air bags deployed successfully! We were not injured though the windshield was cracked and the grille and one fender damaged. So glad for his attention to detail and accommodating my transportation to and from home! More

JP did a great job of keeping me informed on my service recall and oil change. recall and oil change. More

Beau at the service desk was friendly and knowledgeable. Service was completed faster than expected. The service videos about the repair are great. Great to have a free ride to and from the shop. Much ap Service was completed faster than expected. The service videos about the repair are great. Great to have a free ride to and from the shop. Much appreciated. More

Everything about my Subaru Crosstrek purchase has been wonderful! From the sale, delivery and call with Calvin explaining all vehicle functions has exceeded my expectations. wonderful! From the sale, delivery and call with Calvin explaining all vehicle functions has exceeded my expectations. More

My dashboard suddenly lit up like a Christmas tree and things stopped working. I was on my way home and Walser Subaru was about 12 miles ahead. I took the chance and continued on to them. Matt was great things stopped working. I was on my way home and Walser Subaru was about 12 miles ahead. I took the chance and continued on to them. Matt was great! He put my mind at ease and informed me of an issue they had beed seeing which was being covered by Subaru. They got my car right in and diagnosed the problem. They gave me a loaner car to get me home and ordered some parts I needed replaced. Got my car back a few days later and everything was fine. Thanks! More

staff was very curtious, knowledgeable and helpful. would recommend their services. the wait time was within the expected time. would recommend their services. the wait time was within the expected time. More