Walser Subaru - Service Center

They had my Subaru for about 3 weeks ordering parts. But never updated me on the progress. I called and the technician almost never called me back. I have not had anything good to say. I was there last But never updated me on the progress. I called and the technician almost never called me back. I have not had anything good to say. I was there last week for a estimate about a cracked ignition dash. It took the technician maybe 20 minutes to check it over. I got charged 110.00. I am not pleased with them. More

Wonderful service, great atmosphere, timing of service done was good, yummy snacks & drinks, and love the cars. done was good, yummy snacks & drinks, and love the cars. More

I was pleased with the service. The young man was polite & knowledgeable. He gave options & was very pleasant. The young man was polite & knowledgeable. He gave options & was very pleasant. More

Service was good, long wait to check in. While I was there I got a text from Ava about an offer on my car I replied back and no response, I texted back to get more info and no response o While I was there I got a text from Ava about an offer on my car I replied back and no response, I texted back to get more info and no response or reply,not the best sales communication. More

Everything was great! Happy with the overall experience and customer service. Connor's communication was great! Happy with the overall experience and customer service. Connor's communication was great! More

I like that they inform me about what is going on with my vehicle and that they are friendly! vehicle and that they are friendly! More

The service department was great the minute I walked through the door until I left it was my first trip with my new Subaru. Everything was beyond my expectations and nothing like any other experience I through the door until I left it was my first trip with my new Subaru. Everything was beyond my expectations and nothing like any other experience I had. I was met with professionalism and kindness. I was shown where I could wait until my car was done and that was comfortable and relaxing. I was notified when my car was done and still met with the same kindness and professionalism. I was extremely happy with my visit and even enjoyed it. More

Katelyn Hanegin was excellent. For some reason I didn't receive the mechanic's video or notification that the car was ready online, but she came out to inform me of my car's statu For some reason I didn't receive the mechanic's video or notification that the car was ready online, but she came out to inform me of my car's status, what options I had, and when it was ready - all with a refreshing demeanor. More

Walker has always been great however This last visit was frustrating. I have been having trouble with the sound system in my 2025 Soleterra. The tech (not the women with great customer service) told me to frustrating. I have been having trouble with the sound system in my 2025 Soleterra. The tech (not the women with great customer service) told me to go to Toyota to get it fixed! My Question is “Why should I be going to another dealer to fix my car covered by original the warranty?(Mileage is under 6000). Shouldn’t the dealer take care of this or make an appointment with Toyota so communication is clear? I’m embarrassed to go into a dealer selling a different make of cars! If I even try to do this myself, Toyota won’t do due diligence on a repair if they didn’t sell me the car! This is a set up for further frustration. Walser used to do much better in service. More

I was very pleased with the service. Thanks to the technician for a quick fix and Connor at the front desk for excellent customer service and professionalism. Thanks to the technician for a quick fix and Connor at the front desk for excellent customer service and professionalism. More