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Walser Subaru - Service Center

Burnsville, MN

4.6
954 Reviews

954 Reviews of Walser Subaru - Service Center

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August 01, 2025

We had to go back in since they missed our battery was bad and leaking acid. When our car was in for the second time they bent one of our keys and it no longer works. Other than Conner at the desk being g More

by scottross1890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Antes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Lammle
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Professional and curious I got into my appointment quick and the dealer ship.is nice for waiting with the coffee and snacks thanks More

by kerryb789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Antes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Lammle
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

I can’t recommend Walser highly enough! Everyone was pleasant and JP made sure that I was thoroughly informed about every aspect of the service performed on my car. No surprises whatsoever More

by l.chism.mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Moua
August 01, 2025

Nice to see being taken care of after the purchase. Was easy to make appointment and it was quick. Thanks. More

by drail1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Antes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Lammle
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Had my car in for a check up due to a strange noise it had made (naturally it was no longer making it). Everything checked out fine & I really appreciate the care I received from Kate and the technician More

by BUTTLES34
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Henagin
July 31, 2025

It's a busy place at Walser Subaru and for my second service, I was pleased but not entirely impressed. I arrived on-time for my appointment and stood by the counter waiting for someone to call me up. T More

by tlw1076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Antes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Lammle
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Everyone is always very pleasant and polite. The entry garage is always clean. The waiting area has water and hot beverages. More

by DUGS792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
July 30, 2025

I was charged a high price for a design fault from Subaru to retrieve an item which fell under the seat/under the carpet. Should not have been charged due to the design fault. More

by beesting24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Antes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Lammle
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

Service center does its best and is as helpful and creative as they can be to get the customer back on the road. Subaru corporate, though, does not seem to care about customer experience, which creat More

by JOHNYOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Antes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Lammle
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

Service team was great and communication was excellent. Facility is top notch. My critique is when being given an estimate, only the labor is presented and not parts. When asked, it was explained there More

by SDRich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales! Fix your customer survey system!