954 Reviews of Walser Subaru - Service Center
We had to go back in since they missed our battery was bad and leaking acid. When our car was in for the second time they bent one of our keys and it no longer works. Other than Conner at the desk being g bad and leaking acid. When our car was in for the second time they bent one of our keys and it no longer works. Other than Conner at the desk being great, we were mostly dismissed by the manager. Will not come back to this location again. More
Professional and curious I got into my appointment quick and the dealer ship.is nice for waiting with the coffee and snacks thanks and the dealer ship.is nice for waiting with the coffee and snacks thanks More
I can’t recommend Walser highly enough! Everyone was pleasant and JP made sure that I was thoroughly informed about every aspect of the service performed on my car. No surprises whatsoever Everyone was pleasant and JP made sure that I was thoroughly informed about every aspect of the service performed on my car. No surprises whatsoever and I couldn’t be happier with the results. More
Nice to see being taken care of after the purchase. Was easy to make appointment and it was quick. Thanks. Was easy to make appointment and it was quick. Thanks. More
Had my car in for a check up due to a strange noise it had made (naturally it was no longer making it). Everything checked out fine & I really appreciate the care I received from Kate and the technician had made (naturally it was no longer making it). Everything checked out fine & I really appreciate the care I received from Kate and the technician (whose name I don't know). More
It's a busy place at Walser Subaru and for my second service, I was pleased but not entirely impressed. I arrived on-time for my appointment and stood by the counter waiting for someone to call me up. T service, I was pleased but not entirely impressed. I arrived on-time for my appointment and stood by the counter waiting for someone to call me up. They were serving people before me when I initially arrived, but once all three attendants were done, I waited to be called up. About 10 minutes passed before someone greeted me and said "we will be right with you." I am a patient person so it didn't bother me but I think greeting people as soon as they walk in the door makes it less awkward and would make me feel less unsure if I was in the right place to be served! More
I was charged a high price for a design fault from Subaru to retrieve an item which fell under the seat/under the carpet. Should not have been charged due to the design fault. to retrieve an item which fell under the seat/under the carpet. Should not have been charged due to the design fault. More
Service center does its best and is as helpful and creative as they can be to get the customer back on the road. Subaru corporate, though, does not seem to care about customer experience, which creat creative as they can be to get the customer back on the road. Subaru corporate, though, does not seem to care about customer experience, which creates its own issues. More
Service team was great and communication was excellent. Facility is top notch. My critique is when being given an estimate, only the labor is presented and not parts. When asked, it was explained there Facility is top notch. My critique is when being given an estimate, only the labor is presented and not parts. When asked, it was explained there is a separate parts invoice and a labor invoice. The service agent stated my service cost would be $120 plus tax. My estimate stated $92. The final cost was $137, in line with expectations but reinforcing the estimate is not accurate. Is the purpose of an inaccurate estimate to have transparent pricing or hide cost. Imagine the inaccuracy of a significant repair estimate!!! More