Walser Subaru - Service Center

I like the people. ..but I believe they are forced to follow a Corporation policy not to admit that there is a design flaw in Crosstrek back seats that causes seam threa ..but I believe they are forced to follow a Corporation policy not to admit that there is a design flaw in Crosstrek back seats that causes seam thread rips from dogs occupied seats. This is my 4th Subaru and never ever had seat problems before. A rip in less than 2,000 miles and a recurrence after repair in less than 3,000 miles is not acceptable. Subaru should have an image of a sturdy vehicle. It does not help to have TV commercials with several dogs driving and romping in a moving vehicle...very deceptive when seats are not sturdy! I will not buy or recommend a Subaru again and I will report such in rating publications. I have many relatives and friends driving Subarus based on my recommendations. More

They are always efficient, professional, and thoughtful. Solved my issue as well as looked at what I had coming up. Solved my issue as well as looked at what I had coming up. More

Big service interval. Service agent did a great job taking care of me and my car. Service agent did a great job taking care of me and my car. More

They were very thorough and it didn't take too long. I liked the video as they pointed out various things. Very good idea. I liked the video as they pointed out various things. Very good idea. More

The plug in the oil pan wasn't tightened properly. Once we notice it Walser did an excellent job of rectifying the problem. Once we notice it Walser did an excellent job of rectifying the problem. More

Always clean and tidy. Everyone is always nice and professional. And helpful. It also helps that I work here with them! Everyone is always nice and professional. And helpful. It also helps that I work here with them! More

I have worked with JP many times and he is WONDERFUL! Always helpful, knowledgeable, organized, professional, trustworthy and friendly. Always helpful, knowledgeable, organized, professional, trustworthy and friendly. More

Kate walked me through everything and helped with a media issue! Thanks. I also appreciate the video of the car. issue! Thanks. I also appreciate the video of the car. More

The service far exceeded expectations and I will definitely be coming back again for future servicing needs. definitely be coming back again for future servicing needs. More

I can’t recommend Walser highly enough! Everyone was pleasant and JP made sure that I was thoroughly informed about every aspect of the service performed on my car. No surprises whatsoever Everyone was pleasant and JP made sure that I was thoroughly informed about every aspect of the service performed on my car. No surprises whatsoever and I couldn’t be happier with the results. More