Walser Subaru - Service Center

The Dealership is efficient and modernized with improved communication to customers who have their vehicles serviced and/or repaired there. I appreciated communication via cell phone on the status of repair communication to customers who have their vehicles serviced and/or repaired there. I appreciated communication via cell phone on the status of repairs, and a video record showing what was done. More

Our recent Service Department visit was another very satisfactory experience. The service advisors are consistently knowledgable, courteous and professional. The service area and customer waiting areas satisfactory experience. The service advisors are consistently knowledgable, courteous and professional. The service area and customer waiting areas are always clean and bright. We also appreciate the complementary water, beverages and snacks! More

Did great work and very helpful. Was told what needed to be done and explain things. Was told what needed to be done and explain things. More

My Forester is just a year old and this is only my 2nd visit to the service department. Both times the primary reason was for an oil change, but this visit I also had splash guards installed (an accessory visit to the service department. Both times the primary reason was for an oil change, but this visit I also had splash guards installed (an accessory I was given when I bought the car - but didn't get done until now). Everyone I've met in the service department is very easy to work with (as was my salesman, Charlie Leang). More

Beau did his best to take care of our maintenance for our Subaru. He was very accommodating and helpful. I was a bit disappointed that my car wasn’t washed before I picked it up though. Subaru. He was very accommodating and helpful. I was a bit disappointed that my car wasn’t washed before I picked it up though. More

Kate at the service desk was extremely rude and was not apologetic. She continued to interrupt during our discussion on services and payment. She had no customer service etiquette or care for how she made apologetic. She continued to interrupt during our discussion on services and payment. She had no customer service etiquette or care for how she made the business look More

Professional courteous and ethical. ILove the inspection video. The person recording was clear and didnt rush through the narration in the video. My own service consultant was awes ILove the inspection video. The person recording was clear and didnt rush through the narration in the video. My own service consultant was awesome and explained the brake and tire situation clearly - living in Minnesota this is so important. More

Thank you to everyone at subaru for helping me lower my car payment and even get me into a brand new crosstrek! I worked with Charlie leang and he was great and answered any questions i had along the way. car payment and even get me into a brand new crosstrek! I worked with Charlie leang and he was great and answered any questions i had along the way. He made the process very easy to understand. Thank you subaru! More

It was easy to book an appointment for a time that worked well for me. The Service Rep I worked with (JP Moua) is always thorough and courteous. I am glad that he has been at Walser for years and I always li well for me. The Service Rep I worked with (JP Moua) is always thorough and courteous. I am glad that he has been at Walser for years and I always like having the opportunity to be served by him. I also really like the videos provided by the Techs. They do a great job of talking through and providing visuals of what they are seeing and recommending for service. I know a bit about cars and I appreciate the detail. It makes me a smarter customer and gives me more confidence about the necessity for the work. More

JP Moua in the service department was very helpful and accommodating. Excellent communicator. Got me the correct solution. accommodating. Excellent communicator. Got me the correct solution. More