Walser Subaru - Service Center

Great service with great people! JP and the team always take care of my vehicle service needs. JP and the team always take care of my vehicle service needs. More

I'm pretty happy with the service and plan to come back. However, this last visit put doubt in my mind. My tires were over inflated. I knew they were, but had been for just a short time and assumed that However, this last visit put doubt in my mind. My tires were over inflated. I knew they were, but had been for just a short time and assumed that would be corrected at this service. I was told it was and the paperwork said it was, but once the car calibrated it showed the tires were still at 44 to 45 PSI. So, I bought a gauge and it confirmed they were still at the higher PSI. I bled them down to 36 PSI each, which is what I was told you mechanic had done. I'm not making any accusations, but I was also told I should plan on getting new tires the next time I come in for another service. This put the thought in my mind that there is a chance that being given the wrong information was deliberate with the thought that over-inflated tires would wear unevenly, and possibly more, and be telling me know I'll be needing new tires, I'd be prepped to buy tires from Walser the next time I'm there. While this is only a speculation and I know it could also just be simple human error, my guard will be up in the future and I'll look more closely paperwork and results of service. More

Had a great 1st experience at Walser Subaru. The woman who checked me in and helped me was thorough, knowledgeable and friendly. The woman who checked me in and helped me was thorough, knowledgeable and friendly. More

Your staff is professional, friendly and knows what they are doing! JP was very friendly. I enjoyed working with him. are doing! JP was very friendly. I enjoyed working with him. More

Beau's follow through was great. He called and explained things. Lyft rides were right on time. He called and explained things. Lyft rides were right on time. More

The appointment was right on time and in the time frame they said it would be. they said it would be. More

Very professional sales staff, very transparent and good follow-up throughout the process. Pleased with overall experience. follow-up throughout the process. Pleased with overall experience. More

JP is outstanding. Thorough, complete, conscientious, and efficient service. A a a a a a Thorough, complete, conscientious, and efficient service. A a a a a a More

Lied about condition of breaks. Only two of 4 tires were replaced. Had been told they were all new tires and there was lots of life left on the breaks, both were lies. In and AWD ca Only two of 4 tires were replaced. Had been told they were all new tires and there was lots of life left on the breaks, both were lies. In and AWD car all tires should have been replaced. Should have looked closer to realize they are different tires in front than the back. But of course you take no accountability when I have a text of your sales guy saying plenty of life left in the breaks. Very disappointing and won’t ever shop at Walser again. Sad after this being my 5th purchase through Walser. Claimed that the first two break does you covered to be kind. Wrong. The first was covered by the manufacturer warranty; the second covered by the warranty I got with the vehicle. Then the shop for the third time to be told I needed new breaks & rotors - but I’d have to pay for it despite hardly having the car since I bought it. Which is exactly why I asked about the breaks before buying. Was lied to about condition for the sale and now I have to pay for your lies. More

Everything when well. We were in for an oil change and tire rotation and it was timely and professional. I appreciate the car wash We were in for an oil change and tire rotation and it was timely and professional. I appreciate the car wash More