Walser Subaru - Service Center

Had my Outback in for the 48k maintenance service and was told the 30k was incomplete. When I ask to see what they were going by I was shown a CarFax report which added more work than the Subaru Owners Manua told the 30k was incomplete. When I ask to see what they were going by I was shown a CarFax report which added more work than the Subaru Owners Manual listed. When I balked at them doing the extra work they gave me a bogus story to justify the extra work and expense. I asked for my keys and car back. When I got home I compared the previous dealers invoice against Subarus 30k list of service and it was spot on. Never going back there, More

Efficient and fast. Informed me of recommended work on car. I wouldn’t have known otherwise. Informed me of recommended work on car. I wouldn’t have known otherwise. More

Great experience at Walser Subaru! High quality service and timely updates made for a stress free process. High quality service and timely updates made for a stress free process. More

I was surprised that my pre-purchase inspection was the same review I normally get when I do an oil change. When I called for the appointment, Leslie quoted me $130, and 2 hours of wait time. You charged m same review I normally get when I do an oil change. When I called for the appointment, Leslie quoted me $130, and 2 hours of wait time. You charged me $150 and only worked on the car 1 hour. So I am wondering if I got what I paid for. Also, within 20 minutes of enrolling the vehicle in my list of vehicles - even though I didn't own it - I was approached by Ava from Subaru Loyalty. She impressed upon me that she could pay $7,500 for my used vehicle and I could move up to a more recent model. I asked her tongue in cheek if she thought that if I purchased the vehicle in the next few days for $12,000 and then sold it to her for $7,500, if that was going work out in my favor. She didn't get the joke. More

JP is always professional, courteous, and thorough in explaining what he is doing and what is happening. explaining what he is doing and what is happening. More

Great customer service. .she was excellent explained everything very well and follow thru was outstanding .she was excellent explained everything very well and follow thru was outstanding More

I love my service team at Walser. PJ has been helping me keep my car in top shop for 10 years while also helping me stay on a service “budget” by prioritizing which repairs need to be PJ has been helping me keep my car in top shop for 10 years while also helping me stay on a service “budget” by prioritizing which repairs need to be done. The service team will be the reason that I purchase from Walser when the time comes. More

Absolutely amazing! Very very well treated! My service agent couldn't have been nicer! Will be back. Very very well treated! My service agent couldn't have been nicer! Will be back. More

JP has wonderful customer service with his attention to detail and his professionalism! He kept me updated in the progress of my repair! detail and his professionalism! He kept me updated in the progress of my repair! More

Very friendly, great service. Much shorter time than they had estimated. I like the video being sent to see what they see without having to be on the work floor. Much shorter time than they had estimated. I like the video being sent to see what they see without having to be on the work floor. More