Walser Subaru - Service Center

The service at the Subaru dealer in particular was good, but I bought my vehicle from Walser Honda next door and was sent to the Subaru building for a service concern. The whole ordeal resulted in a miscomm but I bought my vehicle from Walser Honda next door and was sent to the Subaru building for a service concern. The whole ordeal resulted in a miscommunication that cost me $1200. Subaru talked with Honda who had originally said they would take care of the oil leak they had missed prior to sale. However by the time I got over to Honda (across the street) I was met with personal insults and a refusal to honor the warranty, explained with endless references to misleading fine print. Subaru was friendly, but how can the communication be so poor? They also quoted me $1500 to fix the leak, I went to a trusted mechanic instead who did it for $600. The price difference in not justifiable in any way. I had two additional smaller issues fixed (that Walser didnt know about yet, or at least claimed not to have known) to bring the total repairs up to $1200, still $300 cheaper than Walser's price for just the leak. Their work around with the warranty had me paying for everything regardless. I can't in good faith recommend any Walser service, Subaru, Honda etc. on any level knowing this is how they operate. More

Excellent customer service! Dash board warning lights lit up like a Christmas tree just prior to an out of town trip. They got me in, diagnosed the problem and got it fixed so I Dash board warning lights lit up like a Christmas tree just prior to an out of town trip. They got me in, diagnosed the problem and got it fixed so I was able to keep my out of town plans. I was informed during the process and am extremely happy. Great job! More

There was little to do on the car - good for us - but as usual the service was excellent, the attendant very helpful and pleasant, the service fast. The venue/the place we wait for the car great: good seats usual the service was excellent, the attendant very helpful and pleasant, the service fast. The venue/the place we wait for the car great: good seats, good light, good coffee which one doesn’t mind waiting in such a nice environment. The car couldn’t be washed because the equipment was broken, but the attendant told us we could come back another day if we wanted. Thanks for a very good experience. Yvonne and Gabe Weisberg More

They were very helpful and informative and willing to answer additional questions that I had about the service answer additional questions that I had about the service More

Staff was extremely helpful and patient with my questions and I would recommend them to anyone in need of automotive assistance. and I would recommend them to anyone in need of automotive assistance. More

They are friendly, offer refreshments, clean facilities, knowledgeable about the cars available, and work hard to serve you. knowledgeable about the cars available, and work hard to serve you. More

Had a software upgrade done. It all went very well! If / when we want to trade in, I will look here first! It all went very well! If / when we want to trade in, I will look here first! More

This team went up and above and beyond to take care of our Subaru outback! Wouldn’t go anywhere else. our Subaru outback! Wouldn’t go anywhere else. More

JP is the best. He takes good care of all his customers. Thanks you, JP He takes good care of all his customers. Thanks you, JP More

friendly easy to understand quick in and out snacks and drinks available video review is important and drinks available video review is important More