Walser Subaru - Service Center

Walser Subaru Service in Burnsville MN gives the best service of any car place I have ever been. It is the only place I will get my car worked on. Customer Service is top notch and I 100% trust the workm service of any car place I have ever been. It is the only place I will get my car worked on. Customer Service is top notch and I 100% trust the workmanship. The Customer Service I receive from JP is outstanding! I've worked with him a few times and his quality of Customer Service is excellent EVERY TIME. I have worked in customer service in one form or another much of my career so my standards are pretty high. JP exceeds my standards. He is very thorough in his explanations, he is very patient in answering questions and his pleasant personality is absolutely authentic. Walser Subaru in Burnsville MN is not the closest Subaru dealership to me, but it is the BEST, and that's why I go there. More

On time, efficient, superb communications. The only thing that frustrates me is the on-line reservation process. On-line does not afford an opportunity to speak to someone with access to my The only thing that frustrates me is the on-line reservation process. On-line does not afford an opportunity to speak to someone with access to my service record who may be able to tell me which routine or recommended services might be coming due so that I can plan accordingly and schedule a single trip to accomplish everything in one trip. That matters to someone like myself who travels a more significant distance for service appointments. More

Awesome assistance in getting my car caught up with its 60,000 mile check up and overlooked oil change. They even offered a loaner when we discovered I had driven 20,000 miles since my last oil change and 60,000 mile check up and overlooked oil change. They even offered a loaner when we discovered I had driven 20,000 miles since my last oil change and severely needed assistance in getting help for my car and myself to a meeting that afternoon. I am so grateful they fit me in to their schedule. Thank you Kate! More

services is taking care good, that included car wash, appointment is getting fast than other dealer. But cost is little expensive , definitely, I will come back. appointment is getting fast than other dealer. But cost is little expensive , definitely, I will come back. More

I am always taken real good care of and always informed of anything that comes up with my vehicle. of anything that comes up with my vehicle. More

Brought my car in for an oil change and tire rotation. Was told it would take about 50 minutes. So I waited at the dealership. I got a text saying I'd receive a video of the car inspection/work shortly. I Was told it would take about 50 minutes. So I waited at the dealership. I got a text saying I'd receive a video of the car inspection/work shortly. I never got a video and it took double the time to get my car back. It was slightly over 2 hrs with no explanation as to why. When I walked to my car I noticed bright green spray paint on one tire and the rim. I had to ask if it would come off. I shouldn't have to clean it up? Then when I got home I noticed that the tire actually appeared new so I checked the spare and saw that they had put my "used" tire there. I wasn't sure what was going on since my car is brand new. I was wondering if something bad had happened and that's why the service took so long with no communication? I called Kate back the next day and she explained that it's what they normally do. I'm appreciative of the free first 2 oil changes, and Kate was very nice- but I was left feeling like I'd rather just pay and go to Valvoline next time where I can see what's happening to my brand new car. More

Very efficient and courteous. Kind service staff, clean facility and quick service. I was very satisfied. Kind service staff, clean facility and quick service. I was very satisfied. More

Everyone was amazing! It was a very quick service which I greatly appreciated. Will definitely be going back! It was a very quick service which I greatly appreciated. Will definitely be going back! More

Excellent, professional and expeditious service! I also appreciated the detailed video about my specific vehicle from the service technician. I also appreciated the detailed video about my specific vehicle from the service technician. More

I brought my car in to get my summer tires put on and was told my wheel was bent which was causing the tire not to hold air and was referred to a wheel repair shop. This shop discovered that there was a nail told my wheel was bent which was causing the tire not to hold air and was referred to a wheel repair shop. This shop discovered that there was a nail in the tire and that was the cause of the tire leaking air, not the bent wheel. It would've been helpful if the Subaru tech discovered the nail as the cause of the leak and not the bend in the wheel. This would've saved me money and time. More