Walser Subaru - Service Center

Very good service. Agent was knowledgeable and professional. Work competed in time allotted. Car wash is a nice touch. Agent was knowledgeable and professional. Work competed in time allotted. Car wash is a nice touch. More

Excellent on time service and the video confirmation of the service provided was very informative and reassuring. the service provided was very informative and reassuring. More

The issue with our battery drainage is due to a part that was recalled/replaced 9 months ago. Now the battery drainage is due to the outdated 3G Starlink service continuously calling & unable to get a conn was recalled/replaced 9 months ago. Now the battery drainage is due to the outdated 3G Starlink service continuously calling & unable to get a connection since everything has changed over to 5G. And because of this Subaru issue, we ended up with a bill of nearly $800.00. I was advised to take it up with Corporate, which I will be doing. More

Great salespersons! Their patience and knowledge was valuable in helping us trade our old Outback with a new one. Have always had good experiences with the service depar Their patience and knowledge was valuable in helping us trade our old Outback with a new one. Have always had good experiences with the service department over the years, too. Would recommend the Subaru (and have) to others and encourage them to "shop" at Walser. More

JP is and has been a professional and conscientious service provider. He is always considered and has the guest’s experience in mind when he works. He is the reason why Walser is my provider for serv service provider. He is always considered and has the guest’s experience in mind when he works. He is the reason why Walser is my provider for service. More

I love the new video review overview that the technician sent. It was informative and easy to understand. Excellent service and communication sent. It was informative and easy to understand. Excellent service and communication More

I bought a 2013 Buick Verano. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. They told me my car did not qualify for the warranty I was assured it had upon purchase. I attempted on multiple occasions to get ahold of someone to discuss this blatant lie at purchase and it took me going in a week after bringing it in physically to be able to speak to a manager. I was still told I had to pay 500 dollars which I did. Brought it back in for the same issue less than a week later. I was told they suddenly couldn't read any of the codes even though I had them read the day before by a different mechanic. When I attempted to leave it stalled 4 times. Finally, several days later I was told it would be a 1700 dollar fix. I plan on speaking to a lawyer about the lemon law since it has been 3 times with the same issue and they lied at the time of purchase. DO NOT EVER PURCHASE A VEHICLE FROM WALSER SUBARU. They lie and do not stand by their cars. Also, when we did get someone on the phone they were rude and laughed at us. They were just as rude in person at the service center. More

Worst customer experience of my life, bar none. My 2017 Forrester has abandoned me on the roadside three times in the five years that I have owned it. About a month ago the engine blew out on the h My 2017 Forrester has abandoned me on the roadside three times in the five years that I have owned it. About a month ago the engine blew out on the highway. High oil consumption was to blame, a problem common to mid teen Forresters. I called Walser and talked to the general manager, Bob Splittstoesser. He explained that I would have to pay for the car to be towed to Walser ($50 through AAA), for an initial assessment ($139), and for an engine teardown ($1000). I asked if he could help with the teardown, given that the engine only had 64,000 miles on it. He said, "If I do that for you, I would have to do it for everyone." The words speak for themselves. The needed repair turned out to be a new short block and cylinder head refurbishing, at a total cost of $8100. Patrick Podewills, the tech in charge of my case, suggested I file a Limited Lifetime Warranty claim with CNA. Walser no longer has a business relationship with CNA; they handle the lifetime warranties in house now. Surprise, surprise, CNA rejected the claim. Then I contacted Subaru of America, which agreed to cover half the repair. Patrick wrote to me saying that I would pay $4500 and Subaru would cover $3500. When I pointed out that I would be paying far more than half under this scenario, he said that Subaru was covering half of the "warranty rate" ($7100) while I would have to cover the balance of the "customer rate" ($8100). I had to call back Subaru of America and persuade them to compel Walser Subaru to charge me the warranty rate so that I would indeed cover half of the repair. One week after picking up the supposedly repaired car with new short block and refurbished cylinders, it broke down again. It is now sitting in my local repair shop being assessed. I have reached out to Bob and Patrick and so far have received no response. I would strongly recommend that you avoid Walser Subaru at all costs. My relationship with them has cost me dearly in time and money. More

I purchased a 2016 Jeep Grand Cherokee Summit from Walser Subaru in South Saint Paul in May 2020 and it is now at Walser's Bloomington location getting a new water pump. During the inspection, the technici Subaru in South Saint Paul in May 2020 and it is now at Walser's Bloomington location getting a new water pump. During the inspection, the technician advised that my rear brake pads needed to be replaced. This came as a shock to me since I’ve only put 3,000 miles on the vehicle since I purchased it. I spoke with Harry, Walser's sales manager on duty, and he explained that there are other variables involved that could result in this abnormal wear on the brake pads – which I understand. However, I find it extremely hard to believe that a set of brake pads, that are found to be in good working order upon purchase, would go from acceptable to needing to be replaced after only 3,000 miles. I called my family mechanic and he agreed. He has never in his 20+ years of being in business seen brake pads going from 5 millimeters to needing to be replaced after only 3,000 miles. Due to this negative experience with Walser, I will never be purchasing another vehicle from them again. I also found it humorous that, on the back of their business card, written as one of their “CORE VALUES”, it states “Do the right thing. Nothing is worth compromising a relationship”. I think Harry might want to revise his business card. -Extremely unsatisfied customer More