Walser Toyota - Service Center

I brought my 2010 Toyota Tacoma in for an oil change. They advised me that the frame was badly rusted but they could not do the oil change without putting on the lift but this was the last time they cou They advised me that the frame was badly rusted but they could not do the oil change without putting on the lift but this was the last time they could service it. I spoke with a salesman and agreed to but a new Tacoma for $53,500 with no financing while I waited for the oil change. The service manager brought out my 2010 Tacoma and said it was done. I drove it home and noticed it was not running properly. When I popped the hood, I saw they never finished the oil change. There was an empty oil container stuck under the oil filter and a tool still stuck to the oil filter. There was oil splattered all over the engine. Except for the frame rust my truck was immaculate and I certainly expected better treatment that I received. I was a loyal customer for 15 yrs and completed all the scheduled maintenance. I was originally offered $8500 for the vehicle, which I accepted. The sales manager later came back and said He would only offer $5000 because of the frame damage. Once an offer is made and accepted it should be honored. Especially since I just spent $53,500 at their dealership. My loyalty is directly tied to their loyalty. More

All is good , but my battery connection is no good, because screen look checked engine. because screen look checked engine. More

Thomas Pleau was great! He helped me set up my appointment and was very pleasant. He helped me set up my appointment and was very pleasant. More

Very pleased with the Service Center. He was friendly and explained everything. He even recommended new wipers and I was glad he did because I needed them but wasn't thinking the Service He was friendly and explained everything. He even recommended new wipers and I was glad he did because I needed them but wasn't thinking the Service Center was the place to get them!!! More

It was excellent service . the staff were very friendly and the inspection was good experience the staff were very friendly and the inspection was good experience More

I waited longer than I expected David said he texted me but I didn’t receive anything. but I didn’t receive anything. More

Service Department personnel is excellent. They explain everything when you pick up your vehicle upon completing service work performed. They explain everything when you pick up your vehicle upon completing service work performed. More

great service and very quick response to any and all questions. Thank you Kenny for an easy service questions. Thank you Kenny for an easy service More

Easy scheduling, great new facility and courteous, professional staff. I love the video tour and appreciate the text communication throughout the service. professional staff. I love the video tour and appreciate the text communication throughout the service. More

Work was done quickly, but I was a bit irked when only after I questioned the invoice they told me that I had to forfeit a prepaid tire rotation because I wanted to use a prepaid oil change and they could after I questioned the invoice they told me that I had to forfeit a prepaid tire rotation because I wanted to use a prepaid oil change and they couldn't split the services up. More