I’ve visited this service center 4 times for my Toyota Care program. At my last visit I learned staff had not checked out my fog lights as had learned they weren’t plugged in! But I was assured “everything” met quality standards
Yesterday I learned the cabin filter (supposedly changed in July 2018) was torn, full of dust, and moldy! Current mechanic says couldn’t have gotten that bad in 3 mo. Also learned my wheels hadn’t been aligned when car was new causing expedited wear. They are now bald with wires coming through after only 29,000 miles. They would have been under warranty had the service center been truthful about the wear when I specifically asked about it in July. I was told they were fine and just starting to wear. Either untrue or really cheap tires installed at factory! So I now need to replace all filters plus 4 tires less than 5,000 mi after last “service”! Any wonder I doubt these things were ever done under Toyota Care???