Walser Toyota

I was in a bind with a purchase of a used but very good Highlander. I had purchased it in Kansas when I broke down on our way from AZ to MN for the Holidays. We wanted to trade that vehicle for one that better suited us. Josh took hold of the situation and in matter of 4-5 days he worked a deal for me to trade the used car for a new one that is exactly what we need. His availability, enthusiasm and knowledge of the process made it effortless. He went above and beyond in his care for us as we made this hasty and necessary trade. He is like a new friend and I expect to rely on him as we become accustomed to our new vehicle. I will recommend him to anyone seeking a vehicle.

I did not have any idea where to go when my car broke down. I was lucky that David was there to help me figure out what car worked for my budget and getting a excellent car at a reasonable price. Very friendly and educational!

I purchased a used 2007 Cadillac Dts from Walser Toyota and the entire experience was wonderful. It took longer due to finding the correct financing package for me but the salesman Austin was great and the sales manager was very real and fair in his appraisal of my trade. The car I purchased has proven to be just great in every respect and the dealership did their best the make me happy and complete the sale. I would strongly recommend this dealership.

I’ve visited this service center 4 times for my Toyota Care program. At my last visit I learned staff had not checked out my fog lights as had learned they weren’t plugged in! But I was assured “everything” met quality standards Yesterday I learned the cabin filter (supposedly changed in July 2018) was torn, full of dust, and moldy! Current mechanic says couldn’t have gotten that bad in 3 mo. Also learned my wheels hadn’t been aligned when car was new causing expedited wear. They are now bald with wires coming through after only 29,000 miles. They would have been under warranty had the service center been truthful about the wear when I specifically asked about it in July. I was told they were fine and just starting to wear. Either untrue or really cheap tires installed at factory! So I now need to replace all filters plus 4 tires less than 5,000 mi after last “service”! Any wonder I doubt these things were ever done under Toyota Care???

This is the worst dealership in the country. Don't believe the 5 Start reviews, they are fake. I had such a horrible experience at this dealership. Horribly managed, no one knows what's going on. They recruit the most rude people and every time I call I get a different answer to the same question. They refused to give the phone number to Walser Corp to let them know about my experience. Stay away from this dealership!

Salesman Karl Berggreen impressed my husband and I with his knowledge, professionalism and honesty. He happily answered our questions and made us feel like we were his number one customers of the day. We highly recommend him ~ Andy and Bethany Anderson

I recently had a recall issue with my new Toyota Highlander. I worked with Brett in the service department and he was great! This was a very frustrating situation with Toyota corporate since I purchased the vehicle in November and just got my Highlander back with the repairs made in June. Brett was very helpful and understanding in getting the issues resolved and finding me a great car to drive while the issues were being resolved.

Car paperwork was completed in the morning with the wife coming to pick it up at the end of the day. Plenty of time to wash the car and vacuum the inside. Neither was done. Not even enough gas in the vehicle to make it back home (10 miles away) without the gas light coming on. No survey or email from them wanting my input with how pleased I was with their customer service. I can see why they don't want to hear about their customer service! Called to discuss with the general manager, but he as too busy to call me so had one of his helpers call me. He showed no compassion or remorse. I absolutely will not purchase another vehicle from this location!!

I inherited a Toyota Avalon from Texas and brought it in to Walser for an oil change. What a wonderful dealer. Fast, professional, and I was very impressed at the diversity of the staff - women and people of color working the service center and the sales floor. That doesn't happen by accident and it's pretty freakin' great. I'm with them for life now!

Walked in to walser toyota yesterday and talked with willie ready to buy. Got a very competitive quote from Carlson toyota and even showed sales person the quote. He wouldn't budge on price or go get his sales manager. Walked out and bought the same truck from Carlson for 2k less than what walser wanted. Stay away from this place. There no haggle is a joke, priced way above what you should be paying.