Walser Toyota - Service Center

All problems and issues that could be resolved were resolved. I was upset that it was an issue stemming from work done by the service center resolved. I was upset that it was an issue stemming from work done by the service center More

Service clerk too rushed. Used oil change/tire rotation card and tires weren’t rotated as they recommended new tires, which I did. He did provide me any options to be “refun Used oil change/tire rotation card and tires weren’t rotated as they recommended new tires, which I did. He did provide me any options to be “refunded” the tire rotation. I even offered to pay for the oil change so my card wasn’t used. After much discussion and him telling me the services had to be deducted together, He did offer to “add” an “extra” tire rotation to my card. There is no way for me to check to see if this was done. I hope he followed through. Also, the tires sales person informed me of a factory rebate that was available. My service rep. was quick to check me out. Thankfully I reviewed my paperwork and noticed the form I needed wasn’t included. I was able to get another clerk to help me. Also, I was to get an estimate for new brakes. This also wasn’t included. More

The arrival process was a little confusing. In the past a service writer met you at the vehicle to get the process started. The procedure at the new building is a little confusing. In the past a service writer met you at the vehicle to get the process started. The procedure at the new building is a little confusing. More

When my car died in the middle of traffic, I knew a trip to Walser was in my future. Why? It’s because I’ve always received excellent service from the firm. Jason, my service advisor did everything to get m to Walser was in my future. Why? It’s because I’ve always received excellent service from the firm. Jason, my service advisor did everything to get my vehicle restored to health. He kept me fully informed and worked hard to get me the best possible price. Two thumbs up! More

I like all this dealership has done. I will continue to be a guest with them I will continue to be a guest with them More

As a 7 year user of this service,it was awful. From the minute I pulled into the service bay,it was nothing but slow service,indifferent attitude and missed information toward my needs. From the minute I pulled into the service bay,it was nothing but slow service,indifferent attitude and missed information toward my needs. More

Almost perfect. With the slight exception of some grease marks that were left on the passenger seat (my car is old, so I do not care that much). Everything works a With the slight exception of some grease marks that were left on the passenger seat (my car is old, so I do not care that much). Everything works as expected, for the price that they originally estimated, and it was completed faster than they had promised. More

Great setup for the customer to drop off car. The waiting area was good. Bathrooms were new. It was the best experience so far. I have been to other Toyota dealerships and I will be coming back t The waiting area was good. Bathrooms were new. It was the best experience so far. I have been to other Toyota dealerships and I will be coming back to Walser. More

Excellent service and facility, friendly staff, convenient location, the video of any repairs or recommendations is very useful convenient location, the video of any repairs or recommendations is very useful More

Service rep did not answer my questions. I feel I was overcharged for services rendered. For the first time extremely dissatisfied with your services. I feel I was overcharged for services rendered. For the first time extremely dissatisfied with your services. More