Walser Toyota - Service Center

I had an appointment for 12:40. Wasn’t helped until 12:55 even though I was the first car in the check in area. I never received a walk thru video from the tech. My car sat finished Wasn’t helped until 12:55 even though I was the first car in the check in area. I never received a walk thru video from the tech. My car sat finished for about 20-25min before they came to tell me it was done. Beginning to end took 2.5hrs for an oil change and tire rotation More

This review is for today when i brought the Camry. Burhan Mohamed I just want point out how unsatisfactory I am with walser today. My family and I always come to walser for our cars in fact my sister Burhan Mohamed I just want point out how unsatisfactory I am with walser today. My family and I always come to walser for our cars in fact my sister was here yesterday with rav 4. I brought my Camry today for appointment at 1:10. I pulled in front of service desk stay in car for few minutes we were told to pull forward and we did. We stayed another minute in the car. Finally service rep showed up. I stated to how long we waiting in car eve though there weren’t other cars in front of us. He did not even acknowledge that part of conversation, when I repeated he was rude condescending and basically told me I don’t I have to be here. Well, since I am here I will just get the service time, but definitely not coming back and will let my family,friend to take our business to we were at least treated with respect. More

Super, personable, knowledgeable service and sales teams. Branden and Tom Kennedy are the BEST !!! Love the new service area! Branden and Tom Kennedy are the BEST !!! Love the new service area! More

Always professional, however, there are recommendations for the car I do not know if I should follow through. It depends upon the mechanic. There have been very expensive repair requests that I do not hav for the car I do not know if I should follow through. It depends upon the mechanic. There have been very expensive repair requests that I do not have done. Then, next time in, these repairs are not mentioned. New waiting area in the new facility is not as good as the former one. There is not a snack area. More

Beautiful new spacious facility. The staff provides prompt and polite customer service. Jack kept me informed during the work. The video of the service check is a plus. The staff provides prompt and polite customer service. Jack kept me informed during the work. The video of the service check is a plus. More

David was great. Communication was spot on. Communication was spot on and the service crew took great care of the truck. Thanks Walser service. Communication was spot on. Communication was spot on and the service crew took great care of the truck. Thanks Walser service. More

I had a great experience thank you for all of your help! the advisor i had was very helpful. the advisor i had was very helpful. More

There are not making sure car damaged and I feel like they are not professional repair workers they are not professional repair workers More

Service experience was great and very fast. Only concern was how fast the technician talked in the walkaround video. I could not understand any words of what he was telling me. Please have t Only concern was how fast the technician talked in the walkaround video. I could not understand any words of what he was telling me. Please have them talk slower when making these videos! Thank you. More

After a tire rotation, the lugnuts were not properly tightened. Causing my care to vibrate and make noises. All of the wheels were not properly tightened. tightened. Causing my care to vibrate and make noises. All of the wheels were not properly tightened. More