Walser Toyota - Service Center

CAUTION ⚠️ YOUR 36,000 Mile “Bumper to bumper” warranty is no good at Walser Toyota. Charged hundreds for something that should have been under warranty (at 31,500 miles). Basically said my warranty is no is no good at Walser Toyota. Charged hundreds for something that should have been under warranty (at 31,500 miles). Basically said my warranty is no good because I had my windshield replaced xxx. The part in question is a long way from the windshield and they could find no proof the windshield had anything to do with it. Tried to speak to a manager who couldn’t bother himself to come over. He just told the service writer to say Toyota won’t cover it. I call xx or maybe Toyotas warranty really is worthless. And the worst part is Toyota knows there are multiple problems with the current gen Tundra. Do any brands actually take care of their customers still? More

New design, professional, friendly, understanding worth the cost great wait area pro-active, gives us video showing Inspectiom recommendations the cost great wait area pro-active, gives us video showing Inspectiom recommendations More

New setup takes too long. 1.5 hours with first am appointment for oil change and tire rotation. Longest I’ve waited with Walser in 8 years 1.5 hours with first am appointment for oil change and tire rotation. Longest I’ve waited with Walser in 8 years More

Gavin is the man! I had a busted tire, broken sensor and needed an alignment. The sensor was initially missed but he was kind enough to not charge me double labor on t I had a busted tire, broken sensor and needed an alignment. The sensor was initially missed but he was kind enough to not charge me double labor on taking the tire off. This is 10-star service!!! More

The service was efficient. Details about inspection were transparent. Shuttle service was excellent. Helpful employees. Details about inspection were transparent. Shuttle service was excellent. Helpful employees. More

The service dept hit me in in a Saturday for a needed oil change without an appointment change without an appointment More

Like the new layout. Lots of room. Bring back the popcorn. Staff seem to be enjoying it as well Lots of room. Bring back the popcorn. Staff seem to be enjoying it as well More

Thank you Guys always great job good good service nice talk respect helpful and confidence talk respect helpful and confidence More

The service person who helped me was great. He was friendly and quick to respond, and explained everything to me. The work done seems to have been of adequate quality as I have not had any prob He was friendly and quick to respond, and explained everything to me. The work done seems to have been of adequate quality as I have not had any problems driving the car. However, my vehicle came out of the shop with a much dirtier interior than it went in with. My vehicle is 11 years old with high mileage, so I’m not sure if they felt it didn’t deserve the care and respect of a newer vehicle or why it was released back to me so dirty, but there were black smudges all over the upholstery of the driver’s seat and left passenger seat, on the inside of the driver’s door, the steering wheel was sticky with dirt/grease, and the floor was covered in black. I had pillows in the back that were also smudged with black and were brand new before this. I keep my vehicle very clean, detailing it once per year, and it was very disappointing to see how it was handled by the service people. It would have been very easy to cover the seats and floor with a protective cloth to prevent this and to wipe down the steering wheel. Very disappointed. More

It was nice getting the work done and being able to just go home while the work was being completed. I am confident that the work was done correctly and that the workmanship will keep my Prius running for a go home while the work was being completed. I am confident that the work was done correctly and that the workmanship will keep my Prius running for a long time! More