Walser Toyota - Service Center

Usually great customer service, but not this time. Wasn't told anything while waiting for an oil change, then received a text with the expectation to have $600 worth of brake maintenance done. Not opp Wasn't told anything while waiting for an oil change, then received a text with the expectation to have $600 worth of brake maintenance done. Not opposed to getting the work done, just would've liked to talk to a real person first. Didn't even receive the usual text video from mechanic at the time of service. The whole visit had a very different vibe from what I usually experience at Toyota. Disappointing. More

I had a great experience when I brought my Prius in for an oil change. Faster than expected! an oil change. Faster than expected! More

They worked hard to get me into a truck at the payment I needed to be at. Thank you Andrew,Greg and Kela needed to be at. Thank you Andrew,Greg and Kela More

Horrible customer service not going back to the shop anymore you lost a good customer anymore you lost a good customer More

I received very thorough, prompt, courteous service from everyone at a reasonable cost. My wait was not long and the waiting area was very comfortable. I love the free popcorn, too! everyone at a reasonable cost. My wait was not long and the waiting area was very comfortable. I love the free popcorn, too! More

They were very straightforward and detailed with what needed to be done and were transparent about the cost. They were very friendly and timely. needed to be done and were transparent about the cost. They were very friendly and timely. More

They need to improve check-in and pickup process. SO much waiting. It adds 20 minutes front and back ends (40 total) to any appointment. SO much waiting. It adds 20 minutes front and back ends (40 total) to any appointment. More

Check in/out, and service time was pretty fast. Appreciated the complimentary shuttle to and from work. Lifetime warranty with deductible wasn't fully explained when I purchased the vehicle. Appreciated the complimentary shuttle to and from work. Lifetime warranty with deductible wasn't fully explained when I purchased the vehicle. More

Generally more costly than other options. This is a larger service center that largely functions well, but with size comes slower service. Had multiple add on maintenance suggested that the This is a larger service center that largely functions well, but with size comes slower service. Had multiple add on maintenance suggested that the cost was both excessive and about 6 months premature. More

very good service and wait time, like popcorn and water in waiting area a a in waiting area a a More