Walser Toyota - Service Center

Great service department. The mid-service video really lets you see what is going on, especially on an older truck like mine. It’s great to see the gauges and have things ex The mid-service video really lets you see what is going on, especially on an older truck like mine. It’s great to see the gauges and have things explained while you are waiting for the service to be completed. More

had an airbag recall done not much more l can say don't know how it will perform know how it will perform More

Marc was professional. He pitched a oil change deal, that I appreciated. The service was quick, and the free popcorn was a nice touch. It was the ideal interaction for a He pitched a oil change deal, that I appreciated. The service was quick, and the free popcorn was a nice touch. It was the ideal interaction for an oil change that you would want. Quick, friendly, and popcorn. More

They listened and were helpful with suggestions. Their service was within the time frame they told us. Their service was within the time frame they told us. More

Long wait, inaccurate information, rude, and they put the wrong mileage for my next oil change. Over an hour and a half for just an oil change with an appointment. wrong mileage for my next oil change. Over an hour and a half for just an oil change with an appointment. More

yes I would recommend this service center. They took care of the vehicle on time per appointment. They took care of the vehicle on time per appointment. More

Professional. Work completed and car ready when they said it would be. Videos available to “watch” or “keep eyes on the work”. Work completed and car ready when they said it would be. Videos available to “watch” or “keep eyes on the work”. More

Want to get service done. I got wrong information from one of the service people. I asked for in more experienced service person who could answer my question. The general mana I got wrong information from one of the service people. I asked for in more experienced service person who could answer my question. The general manager was standing close and took offense to my request. Very rude and did not seem to care about my service needs never go to Walser Toyota again in Bloomington More

Waited for hours and ended up seeing my car parked out front. I was never notified that it was done. I now also have a broken seat clip. front. I was never notified that it was done. I now also have a broken seat clip. More

I had several services done and waited for Advisor to call all afternoon. I showed up and was told the car was just done. The next day, the car made a lot of noises. I was worried about driving the car b call all afternoon. I showed up and was told the car was just done. The next day, the car made a lot of noises. I was worried about driving the car back to the dealership and was not given any safe options to do so (dealership wouldn’t tow the vehicle, etc). When got to the dealership at 10am, was told I would get a call at 1pm. I arrived at 12:30 and Advisor was not there so I waited until 1:15 only to be told he had left and passed along to someone else. The issue was due to a bolt not screwed in tightly. I didn’t get an apology and the person said, “good news, we aren’t charging you for the services.” Because the car wasn’t repaired correctly, I spent my entire day waiting on the car and got horrible service. More