Walser Toyota - Service Center

The 5 lug nuts on the drivers rear tire were very loose(2 turns) causing vibration from the rear end. Somebody needs to be written up. A free rotation and oil change would be the start of getting my business turns) causing vibration from the rear end. Somebody needs to be written up. A free rotation and oil change would be the start of getting my business back. I did call and a message was left for the service manager to call me 2 weeks ago…I’m still waiting for the call. Cabin filter checked as good. I pulled it and it was very dirty. Nice pencil whipping on service checks. More

Was in and out in 1 hour as promised. The is the one of the only times I've had this experience of the service department being on time. The is the one of the only times I've had this experience of the service department being on time. More

I think Gio was great and the people in the facility are very competent. Two concerns I have are as follows: 1) The music in the waiting area is so loud, for me, at least, that makes it hard to concentrate very competent. Two concerns I have are as follows: 1) The music in the waiting area is so loud, for me, at least, that makes it hard to concentrate on any work, or just pleasure reading. 2) Upon entering the facility, it is hard to know what to do, or which person to look at. When I arrived, there were about 12 people staring at their computers. It would be nice to have a sandwich board (or some such message board) telling customers what to expect; do I get out of my car? Will someone come to me? If I do exit my car, where do I go? etc More

All of my needs were met upon my visit. The staff was very helpful to me get my situation rectified. The staff was very helpful to me get my situation rectified. More

Friendly staff and very helpful. Thank you to my service representative Kenny. She was great. Thank you to my service representative Kenny. She was great. More

In scheduling my appt by phone, I was told that the safety recall repair would take 45 min. I planned to wait at the dealership for the repair since I am a widow and didn’t have anyone to transport me safety recall repair would take 45 min. I planned to wait at the dealership for the repair since I am a widow and didn’t have anyone to transport me home and then back to pick up the car. When I confirmed with the service rep who checked me in that I understood it would be about 45 min wait, he told me it would be about 2 1/2 hours! I said I could not wait that length of time because I had another appt that I would be late for. I asked if I could possibly get a loaner. He was curt and said, “No, but I can get you a ride home”. I thanked him and said I appreciated it. Without telling me he had scheduled a Lyft, he told me to wait over at the chairs and that I would get a text confirmation on my phone. I was puzzled because I thought it was someone from the service center who would be driving me. When I received the text, I asked how the ride was being paid for and he said the ride would be covered, but I was responsible for the tip. The Lyft driver was prompt, and I have no issues with his service. However, I tracked the progress of my car repair on the Walser app after I had been home only about 45 min, and my car was done. I certainly would have waited had I received a much more accurate time requirement from my service advisor! It ended up costing me $49 in Lyft expenses (tip for driver to home and then a ride back to dealership plus tip). As a senior on a fixed income, this should not have happened had my service advisor not been so ill-informed about the service time and seemingly so uncaring and uncommunicative about the transportation he was arranging. As a former small business owner, his customer service skills leave something to be desired….at least on that particular day. More

Clean, efficient, finished exactly on time and on budget. I’ll be going back for future service I’ll be going back for future service More

David did a great job explaining everything and making sure I understood. I appreciate he was able to honor my request for my car to be done by noon. Thank you again. sure I understood. I appreciate he was able to honor my request for my car to be done by noon. Thank you again. More

Courteous & prompt service. Appreciate the consultation for the work to be done prior to service w/a reasonable estimate. Expansive lounge area makes for a comfortable wait. 🌞 Appreciate the consultation for the work to be done prior to service w/a reasonable estimate. Expansive lounge area makes for a comfortable wait. 🌞 More

Website to schedule this appointment did function properly. Had to call and speak to service representative . Dan Browman did an excellent job for the service when I did arrive. properly. Had to call and speak to service representative . Dan Browman did an excellent job for the service when I did arrive. More