Walser Toyota - Service Center

The service rep I delt with was professional and courteous. They got me in and out for scheduled 15k mile service in less than an hour. courteous. They got me in and out for scheduled 15k mile service in less than an hour. More

Timely, fair price, answered questions & responded to my instructions well. Certainly an improvement to past experiences. You have my business. instructions well. Certainly an improvement to past experiences. You have my business. More

I have no idea which of the contradictory explanations given to me by the guy I checked the car in with and the service manager to believe. What I do know for sure: they lied! They broke a part, then put given to me by the guy I checked the car in with and the service manager to believe. What I do know for sure: they lied! They broke a part, then put that part on the list of items I would have to pay for IF THEY BROKE THEM. I went to my car and checked the vent on the list and it was already broken. Would you trust these people to tell the truth the next time you needed repairs? Also contacted my sales person, Tom Kennedy AND WALSER Service Manager, Chris Schieve and got nowhere. Walser sold me a car that was unsafe to drive (according to one of the mechanics). I was told Walser Recon checked the car over for safety—-this was not true. Problems that were an issue before I even bought the car (under duress as I had to trade the first car back in because it drove like a truck w/in 30 or so days) continued. The car has been back at Walser for repairs so many times since I bought it, only this time they wanted me to pay for a problem it had before I bought it AND pay for a new dash and vent if they broke them during the repair of the actuator mode door. They had already broken the vent and wanted $225 for that. I caught them in that lie and they ordered me a new vent. But you have to catch them first! If you think vent the details here will stop me from telling people about all of this you are mistaken. Also I am an old lady they are taking advantage of. 77 and in very poor health. Way to go tough guys! More

Service was excellent, quick and everyone was so kind! I will be back for sure! I will be back for sure! More

Respect, knowledgeable and great service , they give me all information I need to know about my car. all information I need to know about my car. More

You were friendly. You were fair. You were fast. More importantly, your product is a good one. You were fair. You were fast. More importantly, your product is a good one. More

From the Repair of our vehicle, the Rental and all communications with Walser, once again, were the Best in the Twin Cities communications with Walser, once again, were the Best in the Twin Cities More

Always pleased to see Mike Alovera. He has helped me for several years. And, I think this time my problem was salved. This is my second Toyota. He has helped me for several years. And, I think this time my problem was salved. This is my second Toyota. More

Drake was awesome. Very thorough, explained everything and wasn’t pushy. Love the video that was sent. Very thorough, explained everything and wasn’t pushy. Love the video that was sent. More

Everyone I worked with was kind to me instead of being impatient and/or dismissive, which is rare in my experience as an old lady. I very much appreciate that. It also appears that my warning lights are a impatient and/or dismissive, which is rare in my experience as an old lady. I very much appreciate that. It also appears that my warning lights are all off now. We'll see if they stay off over time. I could go to the dealership in Burnsville which is much closer, but I go to Bloomington because I am always treated well. Thank you. More