Walser Toyota - Service Center

Service manager, Thomas was extremely professional and provided excellent customer service! I was extremely satisfied. provided excellent customer service! I was extremely satisfied. More

Well run and helpful workers. The waiting area was clean and comfortable. And I loved the video you sent of them working on my car. The waiting area was clean and comfortable. And I loved the video you sent of them working on my car. More

Service was good in person, however, it was very hard to get updates on my vehicle from my service advisor. Vehicle was worked on for a week and I had to call days later after hearing no update to check in get updates on my vehicle from my service advisor. Vehicle was worked on for a week and I had to call days later after hearing no update to check in and see what was wrong and when I couldn’t expect it to be done. More

Poor customer service, poor communication as well as acknowledging the fact that they are obnoxiously over priced to the customer acknowledging the fact that they are obnoxiously over priced to the customer More

When I got there they tried to sell me on $900 worth of services though I requested an oil change and a tire rotation (the price for this service had risen to $130, it was $70 before they built their $30m services though I requested an oil change and a tire rotation (the price for this service had risen to $130, it was $70 before they built their $30m building). I had the other $770 done for $200 somewhere else. This dealer quoted 1 hour for an oil change and tire rotation. They finished in an hour and 20 minutes but I didn’t get out of there until 2 hours. I watched them park it and take the file back into the garage area but didn’t call me up to the desk. I waited patiently until 1:50 minutes and then went up to ask about my car. The manager treated me like I did something wrong. After I started complaining he just gave me my keys and said, “take your car”. I said, “how much is it? He answered, “It’s free”. I couldn’t take the service for free, I was only looking for an apology. All the manager should have said was, “We are very sorry to keep you waiting, is there anything I can do to make up for it?” I would have accepted the apology and maybe a discount on future service, but to just give me the keys and say “take your car” is horrible customer service. More

Service was both professional and friendly. Work was done within the promised amount of time. Work was done within the promised amount of time. More

I had my auto in for a recall which Toyota notified me about. Within minutes of checking in, I received texts from the dealership asking me to sell my car to them and agree to their terms which I needed t about. Within minutes of checking in, I received texts from the dealership asking me to sell my car to them and agree to their terms which I needed to agree on in order to see their offer. I was so irritated, turned off, and annoyed that the dealership would harass a client while I sat in the lobby. Super sketchy, Walser Toyota, Bloomiington! More

I recently went to Walser for a safety recall fix. They took care of that and also helped me with my rusty license place screws which I couldn’t loosen. Walser Toyota has always given me professional They took care of that and also helped me with my rusty license place screws which I couldn’t loosen. Walser Toyota has always given me professional and thorough service of my car. The new facility in Bloomington is awesome. More

My rep, Jason Colbert, provided OUTSTANDING, and RESPECTFUL service. He went above and beyond to answer all my questions and concerns. The service was very prompt and professional. RESPECTFUL service. He went above and beyond to answer all my questions and concerns. The service was very prompt and professional. More

Patrick Taylor was very informative and helpful. He made me feel that Walser appreciated my business. He made me feel that Walser appreciated my business. More