Walser Toyota - Service Center

Excellent service in the 6 plus years I have been going here. Great, honest communication again on my last visit. here. Great, honest communication again on my last visit. More

Long Time customer and very satisfied with service at Walser overall. Service personnel are always friendly, professional, and explain things thoroughly. I take both my cars here Walser overall. Service personnel are always friendly, professional, and explain things thoroughly. I take both my cars here More

First time customer, very pleasant experience. Svc Advisor Emily Kapaun was very professional and the reason I decided to get more work done. Svc Advisor Emily Kapaun was very professional and the reason I decided to get more work done. More

They were done faster than expected, clearly communicated. I appreciated the video walk through of the state of my vehicle communicated. I appreciated the video walk through of the state of my vehicle More

good experience & will come back. this is my 4th Toyota, the person I bought it from needs some client service trng. this is my 4th Toyota, the person I bought it from needs some client service trng. More

Good - quick service. Been taking all of our vehicles for service and will continue to do so. Been taking all of our vehicles for service and will continue to do so. More

Gavin was helpful and clearly explained the maintenance process. The appointment did take quite a long time however. process. The appointment did take quite a long time however. More

To whom it may concern. I am highly disappointed by my last visit to the dealer. My car is a 2022 Toyota Sienna with 15766 miles only, purchased at the same dealer in 202 I am highly disappointed by my last visit to the dealer. My car is a 2022 Toyota Sienna with 15766 miles only, purchased at the same dealer in 2022 and still under factory warranty. Never been in any car accidents. I dropped my car at the dealer on April 30, 2024, to perform the oil change and inspect my complaints about multiple water leaks and their consequences. I came with four complaints: - leaking water in the right side of the trunk from top to bottom; - leaking water in the trunk lid lock and xxxxxxaround where the latch is; - leaking water on the driver-side sliding door, starting to rust; - both front door windows remain wet after few days after the car wash. A technician wrote my complaints and told me they would inspect everything, but this procedure is not free. I asked him why if my car was under the warranty. He told me if these are factory issues, diagnostic is fee. Otherwise, I have to pay $180. When I came two days later to pick up my car, I got an invoice with $180 included and diagnostic results: "...FOUND THAT THE REAR LIFT GATE IS MISALIGNED, THERE IS WACHER IN THE MOUNT THAT IS DISLODGED, AND SOME NON-TOYOTA FACTORY PARTS ON THE VEHICLE. VEHICLE APPERS TO HAVE HAD SOME BODY WORK/DAMAGE DONE AT SOME POINT CAUSING LEAKS..." I became so angry! I asked the technician about: - how is that possible for a non-accident car to have non-Toyota parts? - why only the first complaint was inspected and not the others? The technician and his manager weren't able to properly explain why the diagnostic stopped after the first issue. They were talking about possible accidents and they could inspect other issues for $180 each. They made me feel myself an idiot. I got even more angry at the dealer, its personnel, and client service! I expected a proper diagnostic for my car which is still under warranty. I'm going to post inspection details and pictures with all the issues to the Reddit website, so people are aware of Sienna's quality and Walser dealer. I purchased two cars at this dealer. Never I or my relatives will ever stop by there anymore. More

Wonderful experience! Easy to schedule appointment, they were quick to service my vehicle, kept me informed the entire time and I was out of there in less than an hour. Al Easy to schedule appointment, they were quick to service my vehicle, kept me informed the entire time and I was out of there in less than an hour. Also really like their 'video' format where the mechanic walks you through your inspection with a camera. Very cool! More

I have had the same service advisor for the past two or three visits. She is always very friendly and helpful, and explains things well. three visits. She is always very friendly and helpful, and explains things well. More