Walser Toyota - Service Center

My visit this time was not good after my car service done they didnot notify me after i see my car done i went to the desk they told me the guy whi checked me in ia at a meeting so i have to wait after a lot they didnot notify me after i see my car done i went to the desk they told me the guy whi checked me in ia at a meeting so i have to wait after a lot of ups and down the supervisor chevk me out i feel i wasnot treated good. More

Service was as forecasted and price was as quoted. Waiting area was comfortable. Service personnel were very friendly. Waiting area was comfortable. Service personnel were very friendly. More

Everyone is so kind and helpful. The waiting area had complimentary beverages and popcorn which was nice and the facility is also very clean. The waiting area had complimentary beverages and popcorn which was nice and the facility is also very clean. More

The service was very quick, check in was slick and easy. I love the new building which made waiting for the service comfortable and pleasant. I love the new building which made waiting for the service comfortable and pleasant. More

Took them 3 1/2 hours to install crossbars and never completed the oil change. Also still no running boards that I was charged for on 12/31/24. completed the oil change. Also still no running boards that I was charged for on 12/31/24. More

Walser is in need of organization, improvement in communication, and respecting appointment times. On a Monday, I was told they had parts so an appointment was made for the following Friday. I drop o communication, and respecting appointment times. On a Monday, I was told they had parts so an appointment was made for the following Friday. I drop off the vehicle Friday at the appointment time. Three hours later I get a call saying parts were not there. Manager said that the parts should arrive next day on Saturday and if they do, my vehicle will be completed Saturday. Saturday I get a text saying parts arrived. After waiting until 3pm, I call with no answer so I leave a message asking for an update. No response that day. The following Monday morning I call and spoke to someone who said my vehicle was done Saturday. I ask what exactly was done and it turns out the alignment was not done. I get a call around noon saying everything was finally done. I picked up my vehicle from Steven who was very empathetic. All in all, Walser did not respect my appointment time evidenced by the fact it took three hours to call and say they didn't have the parts. They are not organized as evidenced that I was told parts were in days before the appointment when they weren't. They have poor communication as evidenced by no one letting me know what was going on or what the status was on the vehicle. I am concerned moving forward that if something needs to be done under warranty, I do not have confidence that the staff at Walser will have the skills needed to address the need. I hope that this feedback is helpful and I appreciate the person reading this. Thank you. More

Sales guy pushes for sales for incentives. No discounts are given. The P&L Automotive vendor is the worst to work with. Walser should change this, as they dented my car, scratched my car, and No discounts are given. The P&L Automotive vendor is the worst to work with. Walser should change this, as they dented my car, scratched my car, and left many sensors looking like it was unprofessionally installed. More

Delighted by the staff and free water plus popcorn. Thank Hod no more commission for sales Thank Hod no more commission for sales More

Fast, convenient and efficient service for my oil change and tire rotation. Thanks again team Walser and tire rotation. Thanks again team Walser More

Awesome staff and great service. I always buy the bulk service packs as I save quite a bit of money. Overall, I have been a happy customer since 2023! I always buy the bulk service packs as I save quite a bit of money. Overall, I have been a happy customer since 2023! More