Walser Toyota - Service Center

Walser Toyota has been super helpful, straight to the point, have answered all of my questions fast and detailed. point, have answered all of my questions fast and detailed. More

Very fast and courteous. Provides a video review of your vehicle as it is being examined. In and out in less than an hour. Provides a video review of your vehicle as it is being examined. In and out in less than an hour. More

Worked with sales person Carina and she did a very good job off going over everything job off going over everything More

This place is so efficient, in and out in no time. And Mike Avalera takes the time to explain everything and answer all my questions. He's the best. And Mike Avalera takes the time to explain everything and answer all my questions. He's the best. More

I am normally very happy with Walser service dept. Hoping yesterday was just an off day. Came in for oil change and tire rotation, forgot to mention to have tires filled with air as they were all low. Hoping yesterday was just an off day. Came in for oil change and tire rotation, forgot to mention to have tires filled with air as they were all low. I checked when I got home and passenger side was 29 lbs in both, driver side was 31 in both. Not a big deal but would be nice to have that taken care of there as part of the service. Also mentioned a bad odor from heater when first turned on, thought maybe the cabin filter was bad, was told it was replaced at last service should be fine. Was told that if we use auto setting to turn off the recirculating button as that would cause the humidity in the vehicle to stay in system and contribute to the odor. I have used the vehicle 3 times since leaving Walser, and the recirculating system has not come on at all. We use the recirculating system in summer to cool vehicle quicker when it is really hot. I have always had to push the button to turn it on or off it has never just come on, on it’s own, and we always use the auto feature for heat and air. So not sure if we need to replace cabin filter or not but the odor is still there for a short time after the heat/air is initially turned on. Aside from these 2 very minor things I am satisfied and will continue to bring our vehicle back to Walser for service. More

Very punctual, the employees were very courteous and customer friendly and can’t really find that these days customer friendly and can’t really find that these days More

At Walser bloomington Toyota you find the best in class customer service team .I am very impressed with staffing levels and how easy is to get help . A combination of good quality cars and a courteous and customer service team .I am very impressed with staffing levels and how easy is to get help . A combination of good quality cars and a courteous and caring folks can't be beat by any competition. You even find someone who speaks your language and that is great ..there was a time when I was obnoxiously unhappy about my ride arrangements but the service member maintained composure and took the heat only a Goal oriented team can perform this way . More

Excellent customer service. The gentleman who helped us was very professional and helpful. He went above and beyond to get us approved for the car we wanted. The gentleman who helped us was very professional and helpful. He went above and beyond to get us approved for the car we wanted. More

The staff was very attentive and professional. I knew exactly what was going on at all times and they were very willing to answer all my questions. I knew exactly what was going on at all times and they were very willing to answer all my questions. More

Mike was astonishing, as he always is. Despite inclement weather, service was staffed, ready to go, thorough, and timely. No wonder I am such a loyal customer. Despite inclement weather, service was staffed, ready to go, thorough, and timely. No wonder I am such a loyal customer. More