Walser Toyota - Service Center

I was pleased with service and the video reviewing what was checked and the results. However I did request some reset my clock which I had to request again upon picking up my car. was checked and the results. However I did request some reset my clock which I had to request again upon picking up my car. More

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I was in the dealership about a month ago and asked a service writer to make a note that when I came in next time that I needed a key as per one of the programs I signed up for when I bought my truck. Th service writer to make a note that when I came in next time that I needed a key as per one of the programs I signed up for when I bought my truck. There was no note, the person who checked me in didn’t know what I was talking about and then found it. He also noticed I had prepaid for my oil changes. Also when I scheduled the oil change no one told me that Toyota recommends the front and rear differentials be serviced at 30,000 miles. I was informed of the of the cost and the time it would take. I would have scheduled the service for another day had I known it was going to take an extra 2.5 hours. Also when I was notified my truck was done the service person was not at his desk and someone else wasn’t sure where my keys were located. Then 2 hours after I got home I got a text that here is the link to see the status of my vehicle. I was less than impressed. The day before my appointment I was sent an email asking if you could make an offer on my truck. I responded to the email that I was not at all interested in an offer and please don’t contact me again. The as I was sitting and waiting for my vehicle to be done I was text asking if you can make an offer. Your tech doesn’t seem to be working very well. And 2.5 hours for an oil change and tire rotation seems excessive on time. I could have went to another shop and had the service done in a much shorter time. If I hadn’t prepaid for the oil changes I most likely would have the service work done elsewhere More

Service was fine however I had asked that someone reset the car’s clock. It wasn’t and had to ask again at pick up. Also there’s a bit of confusion at times when I call with my EV that my car will need an the car’s clock. It wasn’t and had to ask again at pick up. Also there’s a bit of confusion at times when I call with my EV that my car will need an oil change. It does not. More

Service performed on time and as requested. Have always trusted this dealer with my vehicles. Have always trusted this dealer with my vehicles. More

Waste of time at 5k miles not even oil change yet! Wasn't able to duplicate brake pedal issues and want $96 to disable the annoying a++ seatbelt arlam which service guy told me its impossible to do so Wasn't able to duplicate brake pedal issues and want $96 to disable the annoying a++ seatbelt arlam which service guy told me its impossible to do so!! Seriously! Stupid car cost $80k plus out the door and u can help with a press of a button??? More

Super happy with service and the adviser Dan bro man was top notch, great customer service!! top notch, great customer service!! More

I love this dealership/service dep. Tommy P. Was very helpful and nice, and I am so thankful he told me to file a claim with my insurance. Saved me over $1300. Worth the hour long drive Tommy P. Was very helpful and nice, and I am so thankful he told me to file a claim with my insurance. Saved me over $1300. Worth the hour long drive to get the repairs done. More

Jesse Duval is an awesome representative for your business. Makes a person feel welcomed and heard. business. Makes a person feel welcomed and heard. More

The service managers especially Mike Alovera are very customer friendly, knowledgeable, professional and helpful. Service work is always good with no surprises. Walser Toyota has been my go-to dealer si customer friendly, knowledgeable, professional and helpful. Service work is always good with no surprises. Walser Toyota has been my go-to dealer since the mid 80’s for my Toyotas and they will continue to be my dealer and service department. More