Walser Toyota - Service Center

Your service department botched my repair appointment badly. Made an appointment and didn’t order the part. When I came in fo appointment service person immediately went to manager and discussed my appoi badly. Made an appointment and didn’t order the part. When I came in fo appointment service person immediately went to manager and discussed my appointment. Instead of telling me that they didn’t order the radiator they sent me home and I had to hear that they hadn’t ordered the part at the end of the night. Had to drive back down to retrieve my car. Called back the next day & left message canceling order of part and appointment. Still got messages from service department the next week saying part was in. Left message AGAIN canceling part & appointment. Then got another call the day of/after my twice cancelled appointment asking me to come in/reschedule. Very poor service and annoying lack of follow through More

$45 to change an air filter is quite high. Felt like you were looking for places to raise the invoice price. I'll be taking your recommendation less often in the future due to way you sneak in Felt like you were looking for places to raise the invoice price. I'll be taking your recommendation less often in the future due to way you sneak in labor rates. Changing those filters is 2-5 min each. It seems that every time i interact with Walser, you try to take advantage. More

I was so impressed with the service team and Emily! Thank you everyone for everything Thank you everyone for everything More

It was a "xxxx show" getting my vehicle taken care of. It was supposed to be done in 1 day and it was in the ship for 4 days. I was receiving messages that the parts were in and then went there and the It was supposed to be done in 1 day and it was in the ship for 4 days. I was receiving messages that the parts were in and then went there and the parts were NOT in. I worked with Dan and he understood why I was upset and said that should not of happened. Other than this last visit I have had good service in the past. More

Excellent service and communication. Correct diagnosis and correction of difficult problem. Appreciated the comprehensive nature of their assessment. Correct diagnosis and correction of difficult problem. Appreciated the comprehensive nature of their assessment. More

I recently visited Walser Toyota in Bloomington, MN for car maintenance, and I couldn’t be more impressed! The facility was clean, creating a welcoming and professional atmosphere. While waiting, I enjoyed car maintenance, and I couldn’t be more impressed! The facility was clean, creating a welcoming and professional atmosphere. While waiting, I enjoyed their selection of complimentary drinks—definitely a nice touch. What truly stood out was the exceptional service from my advisor, Bryon Wong. He provided clear, knowledgeable advice, ensuring I understood every step of the process and recommending only what was necessary. His honesty and expertise made me feel confident in my choices. Overall, a top-notch experience. I highly recommend Walser Toyota in Bloomington, MN for anyone looking for quality service and expert guidance. I’ll definitely be returning. More

I decided to wait for car, was told 1. 5 hours. After 2 hours checked with tech and they told me another 15-20 minutes. Instead it was another 45 minutes for total of 2.75 hours. Did not 5 hours. After 2 hours checked with tech and they told me another 15-20 minutes. Instead it was another 45 minutes for total of 2.75 hours. Did not appreciate not being communicated when it was known that it would take longer. I missed important meeting at work due to this. More

Polite. ..professional...punctual...friendly . . . knowledgeable...prepared ...thorough...thoughtful..prepared...fair...amicable...punctual...smart...conscien ..professional...punctual...friendly . . . knowledgeable...prepared ...thorough...thoughtful..prepared...fair...amicable...punctual...smart...conscientious...open-minded More

Tyler Halford was very helpful and despite the extra 2 hour wait he kept me updated on the status. hour wait he kept me updated on the status. More

Started on time, endeed early. Only complaint: never got an estimate of cost of parr before time to pay bill. Only complaint: never got an estimate of cost of parr before time to pay bill. More