Walser Toyota - Service Center

Brendan was informative and gave guidance for any future purchases, such as tires. Thank you purchases, such as tires. Thank you More

Did not address my queries on keys not working and tail gate issue satisfactorily. Left it to me to reschedule. This is a brand new truck. gate issue satisfactorily. Left it to me to reschedule. This is a brand new truck. More

Beautiful new showroom but crappy customer service. I was promised my car would be ready in less than 2 hours and it took double that time. No one updated me of the delay. When my car was finally ready I was promised my car would be ready in less than 2 hours and it took double that time. No one updated me of the delay. When my car was finally ready, the service rep had no explanation or apology of the delay and didn’t even thank me! Plus they didn’t wash & vacuum my car as promised. Awful experience especially since I was heading out of town for the weekend. I won’t be back! More

Love our car, but the car buying experience was painful and frustrating. Our salesman Oscar wasted a lot of our time during the buying process trying to upsell us on services we did not want. Then after t and frustrating. Our salesman Oscar wasted a lot of our time during the buying process trying to upsell us on services we did not want. Then after the purchase, he disappeared. Didn't return calls for days. Then on the service side, more of the same. As part of our deal, They needed to fix a couple of things. He said service would contact us. I heard nothing so 34 days later I called them And they said that because it was warranty work that they needed to talk to the sales person Oscar. They said they would call us back again no again no call back for a couple of days so I had to call them again. I eventually got a service appointment and brought my truck in and found out they ordered the wrong part so they could only do half the job stop and I would have to bring my truck back again. I brought my truck back the next day and again Oscar was nowhere to be found so I talked to a service manager And he must have read the whole customer history Because he put me to the front of the customers that day and got me in and out of there in 20 minutes. He was the first guy that I talked to or worked with at this dealership that actually was competent in my opinion. Bottom line, We like the car but we will not be coming back to this dealership for service or any future car Purchases. This is about 25% of the negative things that happened during this whole purchase. Not enough room here to list them all. More

Very bad the Toyota dealership did not honor prepaid credit. They do not take care of their customers credit. They do not take care of their customers More

I was told that every time we have our car serviced there our car will get wash but didn’t happen. I’m disappointed it. Otherwise you guys are doing great. Thanks our car will get wash but didn’t happen. I’m disappointed it. Otherwise you guys are doing great. Thanks More

Great experience, very pleased with the service and the facility- will definitely visit again soon ! facility- will definitely visit again soon ! More

I came in without an appointment because a serious warning displayed when I started my car on Friday morning. Byron told me the shop was busy but he would squeeze my car in when he could. The shop was warning displayed when I started my car on Friday morning. Byron told me the shop was busy but he would squeeze my car in when he could. The shop was able to run diagnostic and clear the issue. More

Efficient nice folks. Brandon Stroop had me on the in and out in 90 minutes. Brandon Stroop had me on the in and out in 90 minutes. More

The people are very easy to work with and very friendly I would recommend them to everyone who I talk to would recommend them to everyone who I talk to More