Walser Toyota - Service Center

Was happy with the final changes and updates on my car. Was not too happy in 'not receiving' the video update from the person doing the work on my car. Was not too happy in 'not receiving' the video update from the person doing the work on my car. More

All went well. All were considerate, courteous and helpful. Overall the experience was very satisfactory. All were considerate, courteous and helpful. Overall the experience was very satisfactory. More

left vacuum line off air box which brought on engine light on, left empty box on engine, left red cap off the xxx terminal of battery, Sent 2 Emails - no response, finally had to call twice to get a man light on, left empty box on engine, left red cap off the xxx terminal of battery, Sent 2 Emails - no response, finally had to call twice to get a manager. was told mistakes happen. More

David was very on top of everything, from phone calls to me to explaining my car's needs. David Diaz gets 5 stars. me to explaining my car's needs. David Diaz gets 5 stars. More

Service advisor Michael was efficient and kept me informed on the status of my car. informed on the status of my car. More

The new Bloomington location is very impersonal, no one even noticed I was there for 5 minutes. There was a very rude woman filling the coffee machine who completely ignored me when I asked where the bathr even noticed I was there for 5 minutes. There was a very rude woman filling the coffee machine who completely ignored me when I asked where the bathroom was. It took over an hour even with an appointment but the friendly people at Midas in Bloomington only took 30 minutes and was a third of the price so I’ll probably go back there. More

The oil drained out of the vehicle within 2 blocks of the dealership. I returned to the dealer and was given no assu dance that there wasn’t extensive damage to the vehicle. dealership. I returned to the dealer and was given no assu dance that there wasn’t extensive damage to the vehicle. More

Quick service. Friendly staff. Clean waiting area. Moses was very kind and clear on work being done. Friendly staff. Clean waiting area. Moses was very kind and clear on work being done. More

Service employee, Emily Kapaun was great. I had a few concerns which she addressed in a friendly and informative manner. I didn’t have to wait too long for maintenance to be completed. (Popco I had a few concerns which she addressed in a friendly and informative manner. I didn’t have to wait too long for maintenance to be completed. (Popcorn was tasty.) I am unhappy with the online / automated system to make an appointment, which requires the use of a cell phone. I am not tied to my cell phone and often I am in a location with weak coverage. The AI service sent a text message to my landline! It didn’t work. I prefer to speak to a human being. I expressed my concerns to Emily and she handed me her card and told me I could just call her! I didn’t know that I could by-pass the AI voice. Outstanding solution. While waiting for the work to be completed, I was contacted by sales department to trade-in my RAV 4, but this time I did not respond, because i spoke to someone about it a few months ago. I’m happy with my 2020 RAV 4, and the next time I need to buy a car, I’ll buy a Toyota, even though I have yet to understand all the “bells & whistles.” More

Worked with Joel who was very accommodating and got us into the right car We had an issue the next day with brakes and were able to resolve the issue with the service department. I like the transparenc into the right car We had an issue the next day with brakes and were able to resolve the issue with the service department. I like the transparency of Walser and upfront pricing. No guilt playing! More