Walser Toyota - Service Center

Despite having made my appointment days in advance & dropping my car at 10:20am, my car still had to stay over night. I was informed of this never. I had to call after not hearing anything nearly 4 hour dropping my car at 10:20am, my car still had to stay over night. I was informed of this never. I had to call after not hearing anything nearly 4 hours after I dropped my car. Then I got charged to refill my AC for test that was completely unnecessary because the compressor was dead. So I was charged $250 for nothing. The compressor could have been tested. I've talked to other mechanics and this is a fact. It isn't the first time I've received terrible service with zero communication and had the feeling I was being over or wrongfully charged, but it will be the last as I won't be back. Both my last two vehicle's were purchased at Walser and maintained there over 20 plus years, but that's done. More

I had to wait 4 hours in the waiting area to get a simple oil and fluid change I was told it takes 1 1/2 - 2 hours to do the actual work. Why 4 hours on a scheduled simple service? oil and fluid change I was told it takes 1 1/2 - 2 hours to do the actual work. Why 4 hours on a scheduled simple service? More

I have been a customer at Walser for twenty three years. I have had great experience with your service.In particular the last time working with Emily she was most helpful and took care of all my issues.. I I have had great experience with your service.In particular the last time working with Emily she was most helpful and took care of all my issues.. I would like to work with her in the future.Thank you,Mike More

My appointment was for an oil change and fix the open recall on my 2020 Camry. I made the appointment a month in advance to allow time to get the parts necessary for the recall. A week before the appoin recall on my 2020 Camry. I made the appointment a month in advance to allow time to get the parts necessary for the recall. A week before the appointment I received a text confirming I was bringing the car in for recall so that they could ensure the parts were there. When I got to the appointment I was told they didn’t have the parts and would not be able to do the recall. This is the second time I have tried to bring my car for the recall. The first time was at a different dealership, hence why I went Walser this time. Extremely disappointing experience with Toyota overall with regards to this recall. So I did the oil change however when it was done they couldn’t find my car. My car was not washed and it was parked outside in the hot sun unlike the other cars that were waiting in the check-in bay, clean and cool. I’m not sure I’ll return to this dealership. More

We appreciated patient extra help we got with our questions about using the tech benefits of our car. questions about using the tech benefits of our car. More

It took too long for an oil change and tire rotation. The service representative said it would be ready about 12:15pm. It was actually ready at 2:10. I arrived at 10:30 and waited formore than 3 hours The service representative said it would be ready about 12:15pm. It was actually ready at 2:10. I arrived at 10:30 and waited formore than 3 hours. NOT Good. However the requested work was performed. More

Efficient, professional, responsive, available. Clean and pleasant environment. Work started and finished on time. Good feedback Clean and pleasant environment. Work started and finished on time. Good feedback More

The service was thorough and responsive to my needs. The staff listened to me and communicated quite well. The mechanic really paid attention to identifying tricky issues (undercarriage noise and no-sta The staff listened to me and communicated quite well. The mechanic really paid attention to identifying tricky issues (undercarriage noise and no-start issue) during a test drive with me. Well done, Walser Toyota Service Dept.! More

Horrible experience. The fact that I have to fix it before I make my first payment The fact that I have to fix it before I make my first payment More

Quick turnaround, great information and updates throughout the process, clear feedback about my vehicle’s condition and status. throughout the process, clear feedback about my vehicle’s condition and status. More