Walser Toyota - Service Center

Clean, fast, efficient. I had no problem booking or completing my my general maintenance appointment. I had no problem booking or completing my my general maintenance appointment. More

The cost exceeded my expectations, and the time taken was significantly longer than anticipated. Incurring $2700 for an electrical issue that required five days is not an optimal experience for any customer. significantly longer than anticipated. Incurring $2700 for an electrical issue that required five days is not an optimal experience for any customer. Additionally, the ECU problem was a recall for 2020 Highlanders, which was never done on my vehicle or my vehicle wasn’t affected. However, the mechanic attributed it to a pop. Our three-year-old has sat in that spot since owning the vehicle and we’ve never even let her try juice. Similar complaints have been reported online, and I intend to file a complaint with the National Highway Traffic Safety Administration (NHTSA). More

Tow cable connections still loose and sloppy. Brought truck in because trailer wire popped out of socket; they tested the connections, which did work, but connectors still ery loose. Looks like Brought truck in because trailer wire popped out of socket; they tested the connections, which did work, but connectors still ery loose. Looks like the whole bumper cover is loose, which I didn't know to check out before I bought the vehicle from Walser. Seems like it was hit. bummed More

Very high quality service that was timely and well done. Staff were excellent. Facility is amazing. Staff were excellent. Facility is amazing. More

My adviser did not explain how the battery charger worked. He told me to read the manual in the box he put in my car. There was no manual, only a code which I had to scan and go to a website. I nee worked. He told me to read the manual in the box he put in my car. There was no manual, only a code which I had to scan and go to a website. I needed someone to explain but got no help. My brother finally helped me understand the manual. It took several days. Walser rep did not know how to operate the charger and did not want to learn. More

The experience was a delight. The facility is simply amazing, and the staff were especially helpful. My service agent made sure I got all the necessary information, and I am more The facility is simply amazing, and the staff were especially helpful. My service agent made sure I got all the necessary information, and I am more than happy to say I am overly satisfied. More

They changed my oil and oil leaked all over my garage floor. I brought it back in and they changed the oil again but never gave a satisfactory answer why there was such a large leak. My confidence in th floor. I brought it back in and they changed the oil again but never gave a satisfactory answer why there was such a large leak. My confidence in the service from this dealer is very low. More

After performing an oil change on my vehicle, the mechanic failed to catch all of the old dirty oil which has now coated much of the underside engine area and oil pan. The old oil has now been drippi mechanic failed to catch all of the old dirty oil which has now coated much of the underside engine area and oil pan. The old oil has now been dripping for the past few days on to my garage floor More

They were willing to work with us when we were out of town when our vehicle arrived. A few instances of miscommunication. town when our vehicle arrived. A few instances of miscommunication. More

Service agent was dismissive. I waited in store and he choose to call me instead of speaking to me directly. I waited in store and he choose to call me instead of speaking to me directly. More