Walser Toyota - Service Center

Brought my Toyota in for an oil change, and look over. The work was done promptly, and communication was excellent. The work was done promptly, and communication was excellent. More

I have a warranty on vehicle purchased at Walser Toyota. Automobile was scheduled and brought in and noted I would be waiting not dropping off. I established and acknowledged I have a warranty and likely wi Automobile was scheduled and brought in and noted I would be waiting not dropping off. I established and acknowledged I have a warranty and likely will be a covered repair. After a 2.5hr wait I received a phone call and no recorded video (of which they told me would be performed) with shifty results. I am in the facility waiting room and they called my phone instead of coming to face me with diagnosis and repair.The result was repair not covered because of “rust on window motor I then was told I had a $225 diagnostic cost. Repair would be estimated at $1500. Very poor communication and customer service. Spent 12noon to 3pm and had 0 interactions. I did speak with other customers who were having similar experiences. A full house of customers, I suspect they didn’t want another negative visual result. Once I denied the repair they continue onward with the shuffle you out the door. All pie in the sky when you are purchasing, but when you are now in for service they find you to be a bother and that you have an “old car”. Disgusted. More

Great service ,listen to the problem , addresses the issue, updates on timely fashion, delivers as promised. issue, updates on timely fashion, delivers as promised. More

The oil filter was not tighten down. Because of this, oil leaked. On my garage floor!! This will cost me in order to clean floor. Because of this, oil leaked. On my garage floor!! This will cost me in order to clean floor. More

The work was completed just fine, as far as I can tell. Roof rack was installed. Roof rack was installed. More

The dealership was beautiful and was very welcoming and also clean! Every staff member was approachable and helpful. also clean! Every staff member was approachable and helpful. More

Thomas P explained everything. The job was completed on time. Service department completed the needed repairs well. The job was completed on time. Service department completed the needed repairs well. More

Excellent customer service. The agent made sure that I maximized my visit and did not have to pay for unnecessary tests. The agent made sure that I maximized my visit and did not have to pay for unnecessary tests. More

The mechanics were very thorough and explained everything verbally and in the video. I’m confident that our car is fully maintained. verbally and in the video. I’m confident that our car is fully maintained. More

Thomas was an excellent help. I have no complaints. Thank you! Will come back for more service! I have no complaints. Thank you! Will come back for more service! More