Walser Toyota - Service Center

If you want to avoid talking to someone in the this is the place, everything is automated. My service rep didn't seem to really care. Replaced an interior light, but missed two other lights. Not 100% the the place, everything is automated. My service rep didn't seem to really care. Replaced an interior light, but missed two other lights. Not 100% they actually rotated my tires. This dealership use to do video inspections. Not anore. Just disappointed about the level of customer service. More

How many times do I have to give a review. The service was great. I will go back again. The service was great. I will go back again. More

I took my 1997 Avalon in and I just wanted a few diagnostics done and when I got my car back, my airbag light was on immediately and now my car drives like I have a flat tire, even though I have the diagnostics done and when I got my car back, my airbag light was on immediately and now my car drives like I have a flat tire, even though I have the correct amount of air in my tires More

Excellent communication. New lounge is very accommodating, seating is comfortable and there are plenty of places to plug in your phone or computer to allow for continued wor New lounge is very accommodating, seating is comfortable and there are plenty of places to plug in your phone or computer to allow for continued work while you are waiting. More

It took longer than expected to get checked in, but the service was quick (done in less time than anticipated) and great. I appreciated not only the written report, but the little video that showed the mec service was quick (done in less time than anticipated) and great. I appreciated not only the written report, but the little video that showed the mechanic reporting on what was done and the condition of the tires, brakes, etc. More

Waited for about 5 minutes before anyone acknowledged me. Was fast but normally more services are offered of what the car may need but not the case anymore. Was fast but normally more services are offered of what the car may need but not the case anymore. More

Very good service and courtesy from the first call to the service desk. Completely different experience at the Maplewood Toyota service desk. Completely different experience at the Maplewood Toyota More

Walser provided quick and complete service as usual. I appreciate your help and will return. I appreciate your help and will return. More

I had the center arm rest console replaced. It was to be completed by 3 pm, but wasn’t finished until around 4 pm. My biggest concern was that I was not contacted by anyone regarding the delay. It was to be completed by 3 pm, but wasn’t finished until around 4 pm. My biggest concern was that I was not contacted by anyone regarding the delay. I called Emily at 3:15 pm and was told she would check with the technician. I called again a about 3:45pm and was told my car would be ready shortly. More

David, the service writer was knowledgeable and helpful. When the service would take longer than I expected he arranged a Lyft to take me home and pick me up. When the service would take longer than I expected he arranged a Lyft to take me home and pick me up. More