Walser Toyota - Service Center

8:00 am appointment, didn’t start working on my car until 1:00pm. Had to wait over 5 hours. Ridiculous!! 1:00pm. Had to wait over 5 hours. Ridiculous!! More

Working with Gavin (spelling) was wonderful. He was honest and not trying to up sell. I will look for him the next time I come in. He was honest and not trying to up sell. I will look for him the next time I come in. More

Mr. Gavin Frey was very professional and informative at all times. Had patience answering questions with a older girl like me. Walser..110% all times. Had patience answering questions with a older girl like me. Walser..110% More

Always five star service! Mike Alovera has helped me with my cars for years and explains things so well! I’m a senior citizen and cars aren’t in my wheelhouse but I always f Mike Alovera has helped me with my cars for years and explains things so well! I’m a senior citizen and cars aren’t in my wheelhouse but I always feel confident with Mike! Thank you! More

Thought my brakes were grinding, but turns out I neeeded a new transmission. I bought my car at walser and purchased a lifetime wrap policy w my car. Even though it has 145k miles, the tech worked with the a new transmission. I bought my car at walser and purchased a lifetime wrap policy w my car. Even though it has 145k miles, the tech worked with the service plan administrator to cover my transmission and transfer case replacement and a new axle. Really grateful for the help and that I was able to purchase such a great plan when I bought my car from walser. More

I said the service was GREAT . . I do NOT like to do survey’s so please STOP sending them . I do NOT like to do survey’s so please STOP sending them More

Just outstanding service experience at Walser Toyota Bloomington. Kenny was super helpful and went above and beyond to make sure my Corolla got the repairs and maintenance it needed. Everyone at Walser Bloomington. Kenny was super helpful and went above and beyond to make sure my Corolla got the repairs and maintenance it needed. Everyone at Walser is very knowledgeable and friendly, they always look out for me and don't recommended any service on the car that isn't absolutely needed. Trust them all, and next Toyota I buy will be at Walser! More

Walser Toyota has a beautiful new facility. The waiting area is spacious with more private seating. The service area is also more spacious and I love the fact that the vehicles are kept inside The waiting area is spacious with more private seating. The service area is also more spacious and I love the fact that the vehicles are kept inside for customers when finished. Great for MN winters! The service advisor was friendly and knowledgeable and kept me informed of a slight delay. I also like the video provided of the vehicle as it was serviced. Everything about my visit was excellent! More

A headrest was missing from the purchased vehicle. Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained, as insurance turned out to be virtually useless. A service tech never provided any update despite leaving at least four messages requesting an update. More

The service department is terrible. I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with t I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with the 14” media center. They were unable to resolve my issue but along the way I was laughed at, treated rudely and even asked what I wanted them to do. I was promised one thing by one person and the next was unable to deliver and quite frankly acted like he didn’t even want to try. It is just so poorly run. My wife and I have purchased over 20 vehicles there but this could possibly be my last after the service (lack thereof) I received and how rudely I was treated. Worst experience at a car dealership ever. More