Walser Toyota - Service Center

Always a good experience here whenever I come in for an oil change. Fast service and free popcorn. Topping off with a car wash is great except for this last time. No wash, or at least it looked like they j oil change. Fast service and free popcorn. Topping off with a car wash is great except for this last time. No wash, or at least it looked like they just ran it through the air dryer and blew off the dust. Was disappointed, had to go wash the car myself, but everything else was great. More

Mike was great to work with! However, this was my second visit in as many weeks and I found myself waiting endlessly for service. First, despite 12-13 people working, not one app However, this was my second visit in as many weeks and I found myself waiting endlessly for service. First, despite 12-13 people working, not one approached me when I walked into the service area. Second, once I had been checked out, it took a substantial amount of time for my car to be delivered to me. Seems like customer service has taken a huge turn for the worse with the new building and decentralized service area. Unfortunately, I will likely look at other area dealers for service where it's not so complicated. More

outstanding across the board on my recent visit. ..thanks! service tech that took me into the system, was great checked in frequently to keep me posted on timing etc ..thanks! service tech that took me into the system, was great checked in frequently to keep me posted on timing etc More

I have a fleet vehicle and typically the work order approval process with the fleet vendor takes about 30 minutes from arriving at the Walser service center. Upon approval from the fleet vendor, Walser approval process with the fleet vendor takes about 30 minutes from arriving at the Walser service center. Upon approval from the fleet vendor, Walser customer service confirms what they will/are approved to perform. On my most recent visit, the approval process took 2 hours and no one from customer service came to talk with me at any time during that 2 hours. When they did, I was told the vendor "finally approved the work." I happen to know the approval process for simple work like an oil change is auto-approved and does not take two hours. I called the fleet vendor and asked for time stamps on the work order and approval. Indeed it only took 7 minutes for the fleet vendor to approve the request. I learned the request was not submitted until 1 hour and 45 minutes after I arrived at the dealer service center. This is a waste of my time and Walser Toyota's. The oil change and inspection itself took less than 40 minutes. Upon leaving I was not given an invoice of the work done and was told "there is no paperwork" which of course isn't standard practice. I have all my Walser service invoices. It's a lovely new space they are in, but I can not trust them which is unfortunate for them as my car is just coming out of warranty and they will lose out on the money to service it since i will be going elsewhere. More

It took 15 minutes waiting (with an appointment) for anyone to even give me the time of day. Then it took the entire afternoon to get an oil & filter change. PLEASE use more than email to communicate anyone to even give me the time of day. Then it took the entire afternoon to get an oil & filter change. PLEASE use more than email to communicate with customers. 🙏 More

I took my car in for a routine oil change and safety inspection. I have no reason to think the work wasn't done well. The new building and its customer waiting area are really first-rate, with the varie inspection. I have no reason to think the work wasn't done well. The new building and its customer waiting area are really first-rate, with the variety of seating and lots of electrical outlets available. The concierge (?? the person who greeted me and gave me my bill) seemed a bit scattered. I think perhaps he's new and a bit overwhelmed. I received a text saying I'd get a video of the mechanic performing the 10-point inspection, but I never got the video. I received a plastic number to set on my table in the waiting area, but the concierge called me on the phone and said I could come pick my car up -- I think he'd lost track of the fact that I was waiting at the dealership. He also didn't walk through my invoice with me. Very nice guy -- just a bit scattered on the day I was there. More

I didn't receive the inspection video and was told it's a hit or a miss in new building. When I went to collect after the done message the rep was nowhere to be found. Have to wait 10 minutes and then t a hit or a miss in new building. When I went to collect after the done message the rep was nowhere to be found. Have to wait 10 minutes and then the neighboring rep took pity and handed me the keys. More

Outstanding service; amazing new facility; service tech took video of all he saw and sent me video to see took video of all he saw and sent me video to see More

Great service and communication. Amazing new facilities and the best popcorn around. Super friendly staff Amazing new facilities and the best popcorn around. Super friendly staff More

mike was great, very helpful with my car. Service was good and under an hour Service was good and under an hour More