Walser Toyota - Service Center

I said the service was GREAT . . I do NOT like to do survey’s so please STOP sending them . I do NOT like to do survey’s so please STOP sending them More

Just outstanding service experience at Walser Toyota Bloomington. Kenny was super helpful and went above and beyond to make sure my Corolla got the repairs and maintenance it needed. Everyone at Walser Bloomington. Kenny was super helpful and went above and beyond to make sure my Corolla got the repairs and maintenance it needed. Everyone at Walser is very knowledgeable and friendly, they always look out for me and don't recommended any service on the car that isn't absolutely needed. Trust them all, and next Toyota I buy will be at Walser! More

A headrest was missing from the purchased vehicle. Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained, as insurance turned out to be virtually useless. A service tech never provided any update despite leaving at least four messages requesting an update. More

The service department is terrible. I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with t I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with the 14” media center. They were unable to resolve my issue but along the way I was laughed at, treated rudely and even asked what I wanted them to do. I was promised one thing by one person and the next was unable to deliver and quite frankly acted like he didn’t even want to try. It is just so poorly run. My wife and I have purchased over 20 vehicles there but this could possibly be my last after the service (lack thereof) I received and how rudely I was treated. Worst experience at a car dealership ever. More

Walser Toyota has a beautiful new facility. The waiting area is spacious with more private seating. The service area is also more spacious and I love the fact that the vehicles are kept inside The waiting area is spacious with more private seating. The service area is also more spacious and I love the fact that the vehicles are kept inside for customers when finished. Great for MN winters! The service advisor was friendly and knowledgeable and kept me informed of a slight delay. I also like the video provided of the vehicle as it was serviced. Everything about my visit was excellent! More

I bought a brand new vehicle earlier this year and there was some issues with the cruise control and other issues that popped up. This was all covered under the warranty. Walzer did not want to give me a lo was some issues with the cruise control and other issues that popped up. This was all covered under the warranty. Walzer did not want to give me a loaner vehicle even though I work out of my vehicle to do my job my cruise control was not working at all because of these errors, the guy kept telling me Toyota doesn’t owe for a loaner vehicle understand that, but I’m not just buying from Toyota. I’m buying from Walzer. This isn’t the first time I’ve had a poor experience there whenever I do maintenance there it takes hours and I’m expected to sit there the whole time . More

Mike Alovera is an EXCELLENT representative for Walser Toyota. He is prompt and courteous! He always strives to make sure that my needs as a senior citizen are fully met. He is never short or condescen Toyota. He is prompt and courteous! He always strives to make sure that my needs as a senior citizen are fully met. He is never short or condescending. He should receive an Outstanding Employee award and should be a trainer for your service reps! Hang on to this person! More

Great. I am wondering why the service interval was changed from 5000 miles to 2500 miles. I am wondering why the service interval was changed from 5000 miles to 2500 miles. More

I always receive five star service. Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! More

your new building and service center is fabulous. My service was complered quickly, and staff was friendly. My service was complered quickly, and staff was friendly. More