Walser Toyota - Service Center

The service that was needed was done in less time than quoted. I was treated with respect and the dealership was comfortable. quoted. I was treated with respect and the dealership was comfortable. More

I was a bit disappointed in my latest service visit. I did not get the video inspection until I was told the car was ready for pickup. When I went to pick it up I was told it needed more work including I did not get the video inspection until I was told the car was ready for pickup. When I went to pick it up I was told it needed more work including an alignment and engine filter replacement. It went back in for those items. This should have been handled better. More

The service person narrating the video of my vehicle's inspection was unintelligible at least in part because of his accent. But all these technicians should be given some training in how to speak when re inspection was unintelligible at least in part because of his accent. But all these technicians should be given some training in how to speak when recording these videos. Otherwise the effort is wasted. More

Service is always great. I never have an issues. Keep up the good work everubody I never have an issues. Keep up the good work everubody More

The vehicle inspection revealed that the cabin air filter and engine air filter were both dirty and should be replaced. When I checked out, I was surprised that the filters both included labor charges. I com and engine air filter were both dirty and should be replaced. When I checked out, I was surprised that the filters both included labor charges. I complained to the service advisor that there shouldn’t be labor charges because there was no additional labor required. The parts were already taken out for inspection. They are shown in the video that was sent to me. They would have to be put back in whether they were new or not - thus no additional labor required. I’m sure you have a large markup on the parts themselves. You are still making of money just on the parts. There is no need to soak your customer for everything you can. The labor portion is already included in the price of the oil change. It is an unnecessary charge. More

The notice i received from you was: Service required. Oil needs change. When I got to the service center I was told, my service agreement was expired, the car did not need oil, only tires need rotating Oil needs change. When I got to the service center I was told, my service agreement was expired, the car did not need oil, only tires need rotating and we need your credit card. It is hard for me to get time off work. I thought this was an urgent requirement. Felt misled. More

The service staff are always courteous and I appreciate the video of the exam and the recommendation (my air filters were due for replacement). The text notifications are useful for me as I tend to move ar the video of the exam and the recommendation (my air filters were due for replacement). The text notifications are useful for me as I tend to move around while waiting for my car. I will enjoy seeing the Hmong display if it comes to my dealership! More

Bloomington walser toyota provides professional service, friendly staff, and overall helpfulness. Customers also appreciate the clean facility friendly staff, and overall helpfulness. Customers also appreciate the clean facility More

We had pre-paid to swap out 4 tires + rims on a new vehicle. Service called to schedule the work. Upon arrival they said they only had 3 of the 4 tires so they had to get one from a sister shop. On vehicle. Service called to schedule the work. Upon arrival they said they only had 3 of the 4 tires so they had to get one from a sister shop. Once they got the tire, they then realized they didn’t have all of the necessary parts to the do the work so they had to get the parts from a sister shop. Swap of tires should have taken 2 to 2.5 hours. Ended up taking 6 hours and other appointments had to be re-scheduled. More

Made a big deal about them not moving my driver's seat because I have a bad back and there's no seat memory, they promised me they wouldn't move the seat, and then did anyway. This will cost me days of ag because I have a bad back and there's no seat memory, they promised me they wouldn't move the seat, and then did anyway. This will cost me days of agony plus a significant loss of income from not being able to use my car for work. When I complained, all they said was "well English was the guy's second language." Well that sounds like THEIR problem, NOT MINE! They wouldn't even adjust the ticket for this HUGE mistake that I made a big deal about while checking in (such a massive error that the whole job should be zero'd out anyway), and the most they were willing to compensate me with is a free oil change?! So they keep my $350 just for changing some transmission fluid and replacing one filter, while indirectly costing me hundreds more. Horrible business practice. Better Business Bureau complaint will be next. I should file a lawsuit as well. More