Walser Toyota - Service Center

Made a big deal about them not moving my driver's seat because I have a bad back and there's no seat memory, they promised me they wouldn't move the seat, and then did anyway. This will cost me days of ag because I have a bad back and there's no seat memory, they promised me they wouldn't move the seat, and then did anyway. This will cost me days of agony plus a significant loss of income from not being able to use my car for work. When I complained, all they said was "well English was the guy's second language." Well that sounds like THEIR problem, NOT MINE! They wouldn't even adjust the ticket for this HUGE mistake that I made a big deal about while checking in (such a massive error that the whole job should be zero'd out anyway), and the most they were willing to compensate me with is a free oil change?! So they keep my $350 just for changing some transmission fluid and replacing one filter, while indirectly costing me hundreds more. Horrible business practice. Better Business Bureau complaint will be next. I should file a lawsuit as well. More

Paid a fortune for diagnostics. Quoted $10,000 for exhaust fix. Never got back to me regarding steering rack Quoted $10,000 for exhaust fix. Never got back to me regarding steering rack More

Working with Walser Toyota was easy, fast and honest. Recommend going to walser Toyota for your car needs Recommend going to walser Toyota for your car needs More

Kevin the salesman did a great job, Very informative on Toyota. Service department Dan handled my service request in a timely way. Got me in and out on time. Toyota. Service department Dan handled my service request in a timely way. Got me in and out on time. More

This was my first time at your dealership. Tyler did a great job, taking care of the recall on my RAV4. Tyler did a great job, taking care of the recall on my RAV4. More

I brought my 2010 Toyota Tacoma in for an oil change. They advised me that the frame was badly rusted but they could not do the oil change without putting on the lift but this was the last time they cou They advised me that the frame was badly rusted but they could not do the oil change without putting on the lift but this was the last time they could service it. I spoke with a salesman and agreed to but a new Tacoma for $53,500 with no financing while I waited for the oil change. The service manager brought out my 2010 Tacoma and said it was done. I drove it home and noticed it was not running properly. When I popped the hood, I saw they never finished the oil change. There was an empty oil container stuck under the oil filter and a tool still stuck to the oil filter. There was oil splattered all over the engine. Except for the frame rust my truck was immaculate and I certainly expected better treatment that I received. I was a loyal customer for 15 yrs and completed all the scheduled maintenance. I was originally offered $8500 for the vehicle, which I accepted. The sales manager later came back and said He would only offer $5000 because of the frame damage. Once an offer is made and accepted it should be honored. Especially since I just spent $53,500 at their dealership. My loyalty is directly tied to their loyalty. More

All is good , but my battery connection is no good, because screen look checked engine. because screen look checked engine. More

Thomas Pleau was great! He helped me set up my appointment and was very pleasant. He helped me set up my appointment and was very pleasant. More

Service Department personnel is excellent. They explain everything when you pick up your vehicle upon completing service work performed. They explain everything when you pick up your vehicle upon completing service work performed. More

Very pleased with the Service Center. He was friendly and explained everything. He even recommended new wipers and I was glad he did because I needed them but wasn't thinking the Service He was friendly and explained everything. He even recommended new wipers and I was glad he did because I needed them but wasn't thinking the Service Center was the place to get them!!! More