Walser Toyota - Service Center

I was very disappointed in your service department sign up and service I experienced. The phone tree and switching to various people to set up an appointment takes way too long when one person should be ab up and service I experienced. The phone tree and switching to various people to set up an appointment takes way too long when one person should be able to handle this process. it seems like the automation serves your purposes, but not the customer's. Once I brought my van in for service, and although I brought it in 25 minutes early, and I was told the service would most likely take less than one hour, I waited one hour and 20 minutes before getting my van. And then, only because I went out and asked the service tech about my van. He said it had been done for a while, but he got busy/distracted. There were plenty of people standing around who could have come out to the waiting area and told me the van was ready. Another issue was that In addition to an oil change I requested a tire rotation. When I picked up the van the rotation had not been done because they said the tread wear was too much for them to rotate the tires. So, if they didn't rotate the tires, it seems to me the wait time for my van to be done should not have taken so long, and it someone's fault I waited extra time to pick up my van. More

Jason Colbert was a great service rep. I went in for 5000mile service, and I informed Jason that the wireless charger was not working as it should. He tested it and said that it might be I went in for 5000mile service, and I informed Jason that the wireless charger was not working as it should. He tested it and said that it might be outdated and ordered a new one to be installed. Also the facility is very nice, and my kids was not happy that I went there without them. More

The Walser Toyota service department is excellent! They always communicate everything so you know exactly what to expect. They are also very efficient and prompt in getting the needed service complete They always communicate everything so you know exactly what to expect. They are also very efficient and prompt in getting the needed service completed. The team is also highly professional, respectful and very customer services oriented. More

Excellent Job, well done she was very easy to work with thank you for axing. thank you for axing. More

Marc Potter(? ) was an awesome service representative who took care of my needs, pointed me towards a good deal on tires, and answered all of my questions about the ) was an awesome service representative who took care of my needs, pointed me towards a good deal on tires, and answered all of my questions about the different services intelligently and in a way I understood. Very smooth, professional, and friendly. More

Nice new waiting room, with comfortable couches. The team is profationales, nice and so respectful. The team is profationales, nice and so respectful. More

I was impressed by the size of the facility. My visit was efficient and professional. I look forward to the next visit. My visit was efficient and professional. I look forward to the next visit. More

Because we were charged almost $200 and they said the problem was fixed and it was not problem was fixed and it was not More

I had the worst service experience on Friday 09/20/24 as I waited too long in order to finish maintenance and process my payment and even I showed my coupon to apply it but they never did and I couldn’t fin I waited too long in order to finish maintenance and process my payment and even I showed my coupon to apply it but they never did and I couldn’t find my car after the service is done as they parked it inside while the guy that helped me said my car parked outside! I don’t want to do maintenance at walser again! More

Walser Toyota installed a new bumper part which housed the sensors on my 2022 Tundra in November of 2023. Within 1 month the sensors fell out? I brought the vehicle to Lake Country Toyota (which is a Wa the sensors on my 2022 Tundra in November of 2023. Within 1 month the sensors fell out? I brought the vehicle to Lake Country Toyota (which is a Walser store) and showed them the sensors. They said even though they were both Walser stores, they didn't want to fix Walser Bloomington mistakes. I then brought my Tundra to the Walser Bloomington dealership they had it for 9 days. I asked them to do an oil change, fix the rear sensors in the bumper, change the air filters, replace the tires and I set up with Walser body shop to get the windshield repaired or replaced. They called me several days later and refused to fix the sensors? It was their mistake? One of the service managers was very rude and cursed at me. I was in Italy on a family vacation at the time. I had to hang up on him because I clearly wasn't going to get anywhere with him. He then called me back, still arguing and very rude to me. He said" we will get things wrapped up for you and leave the vehicle in the lot for you. When I returned to pick up the vehicle I expected that things would have been done. I noticed that their wasn't an oil change sticker in the windshield and the engine sounded different, the windshield wasn't fixed and there was not new tires on the truck. I then brought the vehicle to Lake Country Toyota. They told me that the air filter was not installed and the cover for the air filter was not on? They also mentioned that the bolts to remove the bumper cover were not put back on. I went several hundred miles without an air filter. To say it was a disappointment would be an understatement! Not only did the service manager curse at me, they didn't do any of the work and may have damaged my motor. More