Walser Toyota - Service Center

Because we were charged almost $200 and they said the problem was fixed and it was not problem was fixed and it was not More

Service was great and customer service /attention was terrific! The new space is comfortable and beautiful, too. terrific! The new space is comfortable and beautiful, too. More

Very flexible and making access to services easy. The service damage that was done when I was last here was rectified. Thanks Emily !! Like your new digs, Walser Toyota. The service damage that was done when I was last here was rectified. Thanks Emily !! Like your new digs, Walser Toyota. More

Mike Alovera did a great job checking me in and laid out what the plan was for my service needs. He reviewed everything in detail before the work was going to be done. The team that conducted the servicing what the plan was for my service needs. He reviewed everything in detail before the work was going to be done. The team that conducted the servicing did a great job with the video that they provide and the work that was done. Great experience overall! Thanks! More

We experienced the prompt return of a washed vehicle along with our long awaited second key along with our long awaited second key More

I'm confused by what I heard on the video in regard to the inspection of the tires, brakes, and other items on the vehicle. I was told that being that the car is 9 years old I should start thinking about the inspection of the tires, brakes, and other items on the vehicle. I was told that being that the car is 9 years old I should start thinking about replacing the spark plugs. This is why I'm confused as I had the plugs replaced at Walser in November 2021 when the car had 62450 miles on it. I'm thinking that the tech should have known this or had access to my records for this info. Other than that, the service visit was fine. Loved the new facility, very comfortable! Service advisor Marc Potter kept me informed and explained everything very clearly to me. More

Service was great. Loved the waiting area where I could work from there. And the cherry on top was my car get back all washed (pity was just outside hehe), but made me Loved the waiting area where I could work from there. And the cherry on top was my car get back all washed (pity was just outside hehe), but made me happy! Thanks ;) More

Poor communication and customer service. When I called to schedule I said I wanted to place a mud flap when I arrived it took an hour to write up and no mud flap ordered. It took 50 minutes When I called to schedule I said I wanted to place a mud flap when I arrived it took an hour to write up and no mud flap ordered. It took 50 minutes to write up. Found out they only did oil change and was told they can’t place a mud flap because of the running board. I was told they can only place the back but not the front one. But no one called and gave me a choice whether I would like to place it or not. Such a waste of time. More

Service advisor clearly communicated and managed my expectations regarding timing and services needed. He kept me informed throughout the appointment and was very easy to work with. expectations regarding timing and services needed. He kept me informed throughout the appointment and was very easy to work with. More

They don't pick up the phone. Scheduling online is the only way. Lots of attendants but it took about 10 minutes to be attended. Lots of technology on the reception, but they d Scheduling online is the only way. Lots of attendants but it took about 10 minutes to be attended. Lots of technology on the reception, but they didn't know how to move my car forward. The service took 2.5 hours just to replace the battery on a brand new bz4x. More