Walser Toyota - Service Center

Went in for oil change with appointment, the service took only an hour, very happy with the service, they record a video of the inspection. Very transparent service department. only an hour, very happy with the service, they record a video of the inspection. Very transparent service department. More

Devin was great at explaining the issue with my tires. And I as able to have additional work done without having made an appointment. And I as able to have additional work done without having made an appointment. More

Everything from start to finish went exactly how it was explained to me upon first showing up. explained to me upon first showing up. More

I brought in my Solterra for a new tire due to a screw puncture. Walser Subaru had told me they did not have the tire, but their Toyota dealer did since it fits the bZ4x. After waiting for an hour, I lear puncture. Walser Subaru had told me they did not have the tire, but their Toyota dealer did since it fits the bZ4x. After waiting for an hour, I learned that the tire not only wasn't in stock, but it hadn't even been ordered until I checked in for my appointment. After 3 hours at the Toyota dealership, I finally left. On my way home, I had to stop at Walser Subaru because Toyota had not put enough air in the tire to match the other tires and align with the manufacturer specs. My Toyota service advisor, Gavin, did a fantastic job managing a terrible experience that resulted from a completely dropped ball by the parts department. More

New waiting area collects fumes from drop off area. Always got to listen to sell for package of oil change savings then how Julie wants to buy my car. Can I opt out of those communications? Always got to listen to sell for package of oil change savings then how Julie wants to buy my car. Can I opt out of those communications? More

Very prompt service the advisor was very good and very helpful. Car was Done on time helpful. Car was Done on time More

Excellent service, loved the new building and waiting area. The appointment took much less time than expected. It was really nice to have my car pulled up inside and close after it was done, as I have t area. The appointment took much less time than expected. It was really nice to have my car pulled up inside and close after it was done, as I have trouble walking. More

Very nice customer service representative. Waiting area was very comfortable, and the wait time was very reasonable. Waiting area was very comfortable, and the wait time was very reasonable. More

Good Service Rep. The waiting room had very very loud music with not enough sound absorption. The music was not unpleasant, but not elevator background music eit The waiting room had very very loud music with not enough sound absorption. The music was not unpleasant, but not elevator background music either. I needed earplugs. No larger tables for doing paperwork-just low tiny beverage tables (designed for looks, not utility). I’ve considered the work tables from the other location a big plus at your dealership. I was there for over 2 hours and I had planned to do some paperwork so the time would go faster. Waiting room is spread out with lots of walking. No mailing to me announcing the whole new facility with pictures so I would have seen the whole building and the waiting room etc and not been surprised. I wondered where the Parts Department was located. I have used your shuttle service over the years because of the convenience to my house. However you changed it and I decided to wait this time. Nice furniture and rest rooms. Still have popcorn. Liked picking up the car inside the building and that you washed the car. I have been going to your dealership for the last 35 years. More

A well run service center I believe. The guy that checked me in was not very friendly. I told him I don’t need my tires rotated and he had them do it anyway. He had no problem taking it The guy that checked me in was not very friendly. I told him I don’t need my tires rotated and he had them do it anyway. He had no problem taking it off my bill though. Every other service attendant came out in the waiting room to let people know how there car was coming. He called my cell phone which I didn’t answer because it was not in my contact info. He called again 20 minutes later and was wondering why I didn’t come to finalize my bill. I told him that I was waiting for someone to come in the waiting room and get me like every other service person did. He said that it is a waste of his time to come out and get people. He said calling is easier.Otherwise the service was done to my satisfaction More