Walser Toyota - Service Center

Service rep did not answer my questions. I feel I was overcharged for services rendered. For the first time extremely dissatisfied with your services. I feel I was overcharged for services rendered. For the first time extremely dissatisfied with your services. More

Great setup for the customer to drop off car. The waiting area was good. Bathrooms were new. It was the best experience so far. I have been to other Toyota dealerships and I will be coming back t The waiting area was good. Bathrooms were new. It was the best experience so far. I have been to other Toyota dealerships and I will be coming back to Walser. More

Excellent service and facility, friendly staff, convenient location, the video of any repairs or recommendations is very useful convenient location, the video of any repairs or recommendations is very useful More

The part that was needed was ordered incorrectly, so I had to return the next day. Otherwise, friendly service. had to return the next day. Otherwise, friendly service. More

The new building is beautiful. The drop off area is so much bigger. The waiting area is comfortable and there’s plenty of seating with power outlets nearby. The check in process The drop off area is so much bigger. The waiting area is comfortable and there’s plenty of seating with power outlets nearby. The check in process was quick and efficient. I like the video from the mechanic describing the work that needs to be done and appreciate the great communication with the vehicle service staff. Overall my visit was a great experience. More

We had a very disappointing experience. We called to schedule an appointement for our hybrid vehicle 2 days in advance. We arrived at our appointment 20 minutes early. We informed once agai We called to schedule an appointement for our hybrid vehicle 2 days in advance. We arrived at our appointment 20 minutes early. We informed once again we had a hybrid vehicle and explained what was going on with our vehicle. The staff informed us it would take about 60-90 minutes for them to tell us what was going on with the vehicle. After 90 minutes I decided to get an update with the staff about our vehicle. The staff informed us he didn’t realize they didn’t have a hybrid technician working on that day and therefore they couldn’t service our vehicle on that day. He asked me to go take a seat in the waiting area and he will come to get us soon. After being in the waiting area for about 10 minutes, I saw the staff who had helped us leaving with a back pack. I immediately went back to the service intake area and talked to another intake representative and explained what had happened. He apologized and I asked to talk to the manager. After talking to the manager, he said we could bring the car on the following day. I explained we were leaving town the next day and needed the car fixed. I asked if he had a loaner vehicle. He checked and yes, he did. He asked us to authorize service to our vehicle. We asked how much it would cost and he said anywhere between $1200 and $6000. We said we couldn’t authorize that much price range but could authorize up to $1500. The manage said he wouldn’t give us the loaner vehicle if we didn’t authorize them to fix our vehicle for a price that would fall within that large price range. We decided not to do business with Walser and not get the loaner car for a price that could cost us $6000. We were very disappointed that we spent 3 hours there, no one came to communicate with us about our potential repair and most of all, they scheduled us knowing that we had a hybrid when in fact they didn’t have a hybrid certified mechanic on site on the day of our appointment. We ended up getting a new vehicle o that day and also kept our Toyota hybrid. More

I received an oil and filter change, as well as a tire rotation on my Camry. In addition, Jason Colbert was kind enough to install a fastener on the right front fender. The previous fastener had come of rotation on my Camry. In addition, Jason Colbert was kind enough to install a fastener on the right front fender. The previous fastener had come off when I hit a deer. Always a pleasant experience when I bring my car in for service. More

Excellent service! Very knowledgeable and friendly advisor. Love the new facilities! Thanks for keeping the popcorn machine! Very knowledgeable and friendly advisor. Love the new facilities! Thanks for keeping the popcorn machine! More

Friendly and attentive service to my Toyota Camry. I was visiting from out of town, and Walser Toyota got me back home safely. I was visiting from out of town, and Walser Toyota got me back home safely. More

The service I got was amazing. I was able to tour the new store which was stunning!! Also, my car got a wash; which so nice of them to do! I was able to tour the new store which was stunning!! Also, my car got a wash; which so nice of them to do! More