Walsh Honda

Major Aggrivation and Expense for Simple Shortout I brought my van in on Tuesday, 6 Sep 16, because the battery light and the Check Charging System lights were on. I was told that there would be a $55 I brought my van in on Tuesday, 6 Sep 16, because the battery light and the Check Charging System lights were on. I was told that there would be a $55 charge to do a diagnostic check. After almost 2 hours I was told that the battery sensor was bad and that you would have to order the part. I was to come back in 2 days. Thursday, 8 Sep, arrived at 1 PM and waited about 45 minutes. Service said it was ok now. I paid $216 for test, part, and installation and drove off. In less than 4 miles the same two lights came on again. I called Service and said I was bringing the van back. I waited there until about 4:20 PM at which time I was told that the problem really was the alternator, not the battery sensor they had just installed. I was told that you had to order the part, but that you would have it and install it the next day (Friday). Service offered me a small loaner car. I am old and weigh 300 lbs and walk with a cane due to hip, ankle and knee problems, which is why I drive a mini van. I can get in, but not get up and out of a small car! I asked for some sort of taller vehicle. At about 4:45 PM I was told that they were trying to find a mini van from another dealer. When Ricky asked how I was doing, I told him about the delay in getting an appropriate loaner. He got me van in about 15 minutes. They were supposed to call me on Friday when my van was ready. At 4:35 PM on Friday I called to see how much longer it might be. Someone there (though nobody there claims to have knowledge of this call!!!!!) told me "Oh I was just about to call you. Your van is ready." I said, "So I can come get it now?" I was told, "Yes, come now." I came back Friday at 5:08 PM, but before I could get out of the loaner Dewayne told me to go back. It wasn't ready. I was really upset!!!!! Saturday I got my van and paid the additional charges for the installation of the alternator. On Tuesday (13 Sep) the Change Battery light came on so back to the dealer AGAIN. This time I was told that it was all due to a shortage in the tow bar hook up (which has been on the car for years.) There was no new charge for checking everything out. I thought it interesting that after getting a new battery sensor installed, I was told that they took that one off and gave me back "my old sensor." (I have trouble believing you kept my old one around for several days...so I have to wonder who's old one did I get?) This lengthy and expensive episode has certainly shaken my confidence in the abilities and the professionalism of your service department. More

Professional Dexter was very kind and helpful. Work was completed when promised. The only complaint I have is that when I brought my car in the night before there Dexter was very kind and helpful. Work was completed when promised. The only complaint I have is that when I brought my car in the night before there were no envelopes in the overnight service box. More

1st service - 7,000-10,000 miles The staff at Walsh Honda are very friendly and responsive to our needs. They are knowledgeable about their products and service. I appreciate the fr The staff at Walsh Honda are very friendly and responsive to our needs. They are knowledgeable about their products and service. I appreciate the free oil change. More

Awesome! Walsh Honda has great people in all areas of sales to service. It is in a great location. It offers dependable, great and quick service! Walsh Honda has great people in all areas of sales to service. It is in a great location. It offers dependable, great and quick service! More

oil change-tire rotation - soft ware recall update Very nice service rep. And the work did not take very long And the waiting room was comfortable The price for the work was very reasonable Very nice service rep. And the work did not take very long And the waiting room was comfortable The price for the work was very reasonable More

recall only concern I have is we were told it would take an hour and a half and it only took 15minute which makes me skeptical. only concern I have is we were told it would take an hour and a half and it only took 15minute which makes me skeptical. More

Great Service and Staff! Deanna found me the perfect car! I love the HR-V and the staff really worked with me to fit my budget, definitely recommending Walsh Honda to my frien Deanna found me the perfect car! I love the HR-V and the staff really worked with me to fit my budget, definitely recommending Walsh Honda to my friends and family. More

Customer service All interactions were exceptional. I was greeted at my car. Service was prompt.. I was pleased with the pleasant atmosphere in the dealership. Had a r All interactions were exceptional. I was greeted at my car. Service was prompt.. I was pleased with the pleasant atmosphere in the dealership. Had a recall on airbag and they began installing as soon as I arrived which was about 30 minutes before schedule. More

Best Customer Service around We can't say enough about the superior service we get every time we come to Walsh Honda. Dexter always goes above and beyond to deliver the best at c We can't say enough about the superior service we get every time we come to Walsh Honda. Dexter always goes above and beyond to deliver the best at customer service, always making us feel that we are family. Paul Hastings is a great mechanic and does a great job when he services our vehicles. More

Oil change Service was fast and friendly. I scheduled my appointment and when I arrived they took care of me right away and let me know I had s recall on my veh Service was fast and friendly. I scheduled my appointment and when I arrived they took care of me right away and let me know I had s recall on my vehicle and was able to get it taken care of. More