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Walt Massey Chevrolet Franklinton - Service Center

Franklinton , LA

4.8
30 Reviews
Call Service Center (866) 436-5982

30 Reviews of Walt Massey Chevrolet Franklinton - Service Center

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September 02, 2025

Will never go back. Had truck there twice. Service don’t know what they doing. More

by ROBNSONLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trenton Cooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Walt Massey Chevrolet Franklinton responded

This is Steve Boyd, I'm the General Manager at Walt Massey in Franklinton. Will you please give me a call concerning your recent experience with my service department. I'd like to see what I can do to resolve the issue. My personal cell is 601 441 9374. Or my email is steveboyd@waltmassey.com. I would like to know exactly what happened. I look forward to hearing from you.

September 01, 2025

Very easy to work with. I was treated with utmost respect and professionalism. Thank you for being here for us. Great service! More

by kmickeyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad you felt respected and well taken care of. Providing professional, friendly service is always our goal—thank you for the kind words!

August 28, 2025

Love them! I took my car in for an oil change and they washed it too! One less thing on my to do list now! More

by ACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Walt Massey Chevrolet Franklinton responded

That’s wonderful to hear! We’re glad we could make your day a little easier by taking care of the wash along with your oil change. Thanks for sharing your experience!

August 27, 2025

Now that you have new management the service is much better . Everyone acts as professionals More

by PGBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re happy to know you’ve noticed the positive changes. The team takes pride in providing professional, quality service, and it’s great to see that reflected in your experience.

August 26, 2025

Excellent service department. Kate is awesome and so is Trent. Every time I go somewhere else to find parts I always come to back to Walt Massey in franklinton. Need batteries for More

by duckhunter81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear Kate and Trent took such great care of you! It means a lot that you continue to choose us for your parts needs, and we’re happy we could save you money on those batteries.

August 22, 2025

Was very pleased with my experience at dealership. Matter of fact OUTSTANDING! Was going out of town the next day and y’all got me fixed up. Didn’t have to cancel plans.Got the needed part brought in More

by Bbatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad we could get you taken care of quickly and keep your travel plans on track! Our team is always happy to go the extra mile to make sure everything works out smoothly. Thank you for sharing your experience!

August 21, 2025

Kate provided very good communication! Prompt local service. I will continue to use Walt Massey Franklinton for my Chevrolet Silverado. More

by ccasanova_214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re happy to hear Kate took great care of you with clear communication and prompt service! We look forward to continuing to serve you and your Silverado in Franklinton.

August 20, 2025

good people to work with , pleasant, friendly, hard working individuals,fast and convenient for me More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mccain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear our team made the process fast, convenient, and friendly for you. Your kind words mean a lot, and we appreciate your trust in us!

August 20, 2025

Very helpful and pleasant service. I was in need of service and I did not have a scheduled appointment - Walt Massey handle my need. Thank you. More

by mattpittman32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad we could take care of you even without an appointment. It’s great to know our team was helpful and made the process pleasant for you.

August 15, 2025

Always takes care of her customers, good job. Will use again. Never an issue with the service department. More

by kkbarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear you can always count on our team to take care of you! Consistency and trust mean a lot, and we look forward to serving you again.

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