Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.9
49 Reviews
4.9

49 Reviews

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49 Reviews of Trenton Cooley

April 23, 2026

Dealership Rating
Employee Rating

Very nice, friendly dealership. They always check to make sure you are satisfied and we are definitely satisfied More

by dawnlh1958
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

Apr 23, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear our team continues to provide friendly service and makes sure you’re completely satisfied. We truly appreciate your trust and support!

April 20, 2026

Dealership Rating
Employee Rating

Excellent salesperson Al, very knowledgeable and never felt pressured. Excellent management & financial management. They were very honest. More

by KODIAKJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 20, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you were provided with knowledgeable, no-pressure support and that our management and finance teams made the process smooth and honest. We truly appreciate your trust and support!

March 30, 2026

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Employee Rating

Awesome staff and service at an affordable price close to home. It’s always easy to get my car in for service and ready quickly. More

by LISAM_1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal

Mar 31, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you’ve consistently received great service at a fair price and that scheduling and turnaround have been convenient for you. We truly appreciate you choosing our dealership and look forward to assisting you again.

March 16, 2026

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We took our 2015 Buick Enclave because of intermittent no-start-a/c not working issue. Temperature gauge was intermittent. They replaced the EVAP canister purge valve($570). Picked up our car, between Wal More

by jodave85
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Mar 17, 2026

Walt Massey Chevrolet Franklinton responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Steve Boyd, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (985) 295-4966.

March 15, 2026

Dealership Rating
Employee Rating

Bridgett was extremely knowledgeable and spared no effort in locating the particular truck we were looking for. More

by PloutzM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Boyd, Stephen Brown , Bridgette Lee

Mar 16, 2026

Walt Massey Chevrolet Franklinton responded

It is remarkable to hear that the search for your specific truck was handled with such deep knowledge and dedication. Ensuring every effort is made to find the perfect vehicle is a primary goal for the entire team. Your appreciation for this thorough and professional service is greatly valued.

March 03, 2026

Dealership Rating
Employee Rating

The customer service and overall quality of work were both excellent!! The staff were transparent, friendly and quickly took care of the issue. They all deserve a raise and promotions!! More

by Rcmdjmasm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson

Mar 03, 2026

Walt Massey Chevrolet Franklinton responded

It is wonderful to hear that both the quality of work and the transparency of the team met such high standards. We are thrilled that the issue was resolved quickly and in such a friendly manner. Your high praise for the staff means the world to us. Thank you for the incredible support!

February 24, 2026

Dealership Rating
Employee Rating

Although I didn't purchase my vehicle there, they were extremely helpful with their time & patience. Would go there for service for sure. More

by malogreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

Walt Massey Chevrolet Franklinton responded

Thank you so much for the kind words! It is wonderful to hear that the patience and time provided made such a positive impression. While a purchase didn't happen this time, we truly appreciate the recommendation and look forward to assisting you in the future.

February 22, 2026

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Employee Rating

The dealership is local n I have done service with them bf they became Walt Massey excellent customer service More

by cwbiggen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Judy Anderson, Ty McCain , Bridgette Lee

Feb 23, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you’ve trusted us for so long, and that you continue to receive excellent customer service. We truly appreciate your loyalty and support, thank you for being a part of our family!

February 18, 2026

Dealership Rating
Employee Rating

Mrs. Bridget Lee was an excellent saleswoman who got me into the truck of my dreams in only a few hours. I couldnt have imagined it being that easy! The entire team at Walt massey of Franklinton really mad More

by jvarnado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2026

Walt Massey Chevrolet Franklinton responded

Thank you so much for sharing your experience. We’re thrilled to hear Bridget helped make getting your dream truck such a smooth and easy process. It means a lot to know our Franklinton team made you feel like family from the moment you arrived. We truly appreciate your trust and kind words—congratulations on your new truck!

February 16, 2026

Dealership Rating
Employee Rating

Very good experience. Everyone was pleasant. My service was quick and the team kept me informed and made recommendations for upcoming service. More

by STANFORDAMY
Recommend Dealer
Yes
Feb 17, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear your visit was pleasant, your service was completed quickly, and our team kept you informed with helpful recommendations. We truly appreciate your trust in us!

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