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Walt Massey Chevrolet Franklinton - Service Center

Franklinton , LA

5.0
28 Reviews
Call Service Center (866) 436-5982

28 Reviews of Walt Massey Chevrolet Franklinton - Service Center

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August 09, 2025

Very good and quick service. No fluff, they were direct and got right to the point without trying to sell me more than I needed. More

by adam.m.franklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

Walt Massey Chevrolet Franklinton responded

Glad to hear you enjoyed the quick, straightforward service. We believe in being honest and efficient, and it’s great to know that came through during your visit!

August 08, 2025

The lobby is very nice and Kate is very friendly and welcoming. The service was prompt and accurate. More

by Jppierce1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad Kate’s friendly welcome and our prompt service made your visit a great one. We’ll be sure to share your kind words with her!

July 28, 2025

Very good service and accommodating. Didn’t have a long wait time. Clean facilities. Nice waiting area. More

by teacher.42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear everything went smoothly and that you enjoyed the clean, comfortable environment while you waited. Providing fast, accommodating service is always our goal—thank you for the kind words!

July 24, 2025

Good company to work with. Service was excellent and done well. Great lounge area and concessions. More

by BANKSTONDARRYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear you had a great experience with our team and enjoyed the lounge and concessions while you waited. Thanks for the kind words—we appreciate your support!

July 18, 2025

I am very happy you did it very good job on my car thank you More

by stevenz62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so happy to hear you’re pleased with the work on your car! Thank you for the kind words—it means a lot to our team.

July 16, 2025

best dealership around, very pleasant people to work with including Kate and Trent snd the mechanics More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mccain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re grateful for your kind words and thrilled to hear you had a great experience with Kate, Trent, and our mechanics. It’s our goal to make every visit as pleasant and seamless as possible—thank you for choosing us!

July 16, 2025

Easy appointment set up, and easy keeping track of my vehicle’s progress. Great customer service. More

by MICHELEPLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad the appointment process and vehicle updates were smooth and easy for you! Providing great customer service is always our goal, and we’re happy to hear we delivered.

July 11, 2025

They got busy on my vehicle right away. They did a good job. No. That's enough. More

by jimmyrcarolyn
Recommend Dealer
Yes
Employees Worked With
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Ashe
Report | Print
Jul 12, 2025 -

Walt Massey Chevrolet Franklinton responded

We appreciate your feedback! Glad to hear the team got started quickly and took good care of your vehicle.

July 09, 2025

This staff is very friendly and knowledgeable. Walk in and assisted with a smile and kindness. Never feel rushed. Great Job!! More

by suedillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Walt Massey Chevrolet Franklinton responded

We love hearing this! Our team works hard to create a welcoming, pressure-free environment, and it’s wonderful to know that came through during your visit. Thanks for the kind words!

July 02, 2025

Fast and friendly service. Did a great job. Truck runs better than new. Will be back. More

by DANIELJACOBM
Recommend Dealer
Yes
Employees Worked With
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Ashe
Report | Print
Jul 02, 2025 -

DANIELJACOBM responded

Thanks for the great service and the transportation.

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