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Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

Lucedale, MS

4.5
184 Reviews

184 Reviews of Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

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June 10, 2025

Couldn’t ask for a better experience and I am so glad that Lindsey is back. She adds more than you know to your service department. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Patterson 5 stars
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re thrilled to hear you had such a great experience—and we couldn’t agree more about Lindsey! We’re just as glad to have her back. She truly brings something special to the service team.

June 10, 2025

Ms Madison and Leah were amazing keeping me updated on my truck and keeping touch on where we were as far as to get my truck back and working properly More

by chailion.shepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lead
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re so glad Madison and Leah took great care of you and kept you informed every step of the way. Keeping you updated and getting your truck back in top shape is always our goal—thanks for the kind words!

June 06, 2025

Very Friendly staff ! Great prices . Quick service ! Love this place! Great kids area for waiting ! More

by raybrew2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We love hearing that! Friendly service, great prices, and a comfortable space—especially for the little ones—are exactly what we aim to provide. Thanks for the kind words!

June 04, 2025

Service for My Jeep was very quick, thorough, & Respected...Very knowledgeable, Communicative & Polite.Thank You for taking the time to do what was requested, correctly!! More

by alice.turner1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad you had a quick and thorough service experience with the team. Thanks for highlighting their communication and attention to detail!

June 04, 2025

Professional, proficient, and timely! Leah Sudduth, service advisor, arranged our loan car and her coworker Madison saw that our vehicle was returned on schedule. Very pleased with our e More

by sims86ls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Leah and Madison will be happy to know you appreciated their help. We’re glad your experience was smooth and timely, and we truly appreciate your recommendation!

June 04, 2025

Your service staff were very nice right to the point friendly and kind all your workers at Walt Massey Dodge and Chevy are real nice to me. They treat me professional and I will be going back to Walt Ma More

by andrewfairley261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

It’s great to hear you’ve felt welcomed and well taken care of by our team from the start. We appreciate your continued trust and look forward to seeing you again!

June 02, 2025

Madison did a great job keeping me informed on the progress of the service being performed. More

by southet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Levins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Madison will be glad to know her updates made a difference during your visit. We’re happy to hear you had a positive experience and appreciate your feedback!

June 02, 2025

Just about every single time I do business with y’all your service department is messing something up or can’t figure something out or can’t do nothing about whatever the problems are More

by Triumph654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Sudduth
Jun 02, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re sorry to hear about your ongoing frustrations and appreciate you sharing your experience. Phillip Pogue is looking into your concerns and would like the chance to address them directly. Please reach out so we can work together on a better outcome.

May 30, 2025

Very friendly and helpful Answers all questions and gives advice on what might be needed in the future for maintenance More

by casper22250
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Fairley
May 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear our team was friendly, helpful, and proactive about your vehicle’s maintenance needs. Providing clear answers and guidance is part of the service we’re proud to deliver—thanks for your feedback!

May 30, 2025

Technicians are not knowledgeable enough to service an eco-diesel engine .Previous service the technician overfilled my engine oil had to bring it back to take out some oil was offered a free service next More

by terryekittrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Sudduth
May 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re sorry to hear about the issues you’ve experienced and appreciate you bringing them to our attention. Your feedback is being taken seriously—our GM, Phillip Pogue, is looking into the matter and will be in touch. In the meantime, you’re welcome to reach out to him directly. We’re glad to hear Leah provided excellent service and will be sure to pass that along to her.

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