Service department needs a lot of help detailing crew is
horrible. Take forever for your repairs if you're done I'm going to be done right you have to bring it back up there and get everything done again I
horrible. Take forever for your repairs if you're done I'm going to be done right you have to bring it back up there and get everything done again I would never recommend this dealership to anyone
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by hunterlee0406
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
We're sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve.
Robbie Lebert, would appreciate the opportunity to speak with you directly to learn more about what happened and discuss your concerns. Please feel free to reach out to him at robbielebert@waltmassey.com or (601) 530-6569 at your convenience.
We value your feedback and hope to have the opportunity to make things right.
These guys are the best Madison, Angie, and Jordan really
when the extra mile. This is where I will do my business for now on.
when the extra mile. This is where I will do my business for now on.
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by no56
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan, Angie
Jul 06, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you so much for your wonderful feedback! We’re thrilled to hear Madison, Angie, and Jordan went the extra mile to provide you with such a great experience.
Knowing that our team earned your trust and future business means a great deal to us. We’ll be sure to share your kind words with them. Thank you for choosing us—we truly appreciate your support and look forward to serving you again!
After installing auxiliary battery.
They supposedly put Freon in my jeep but it's still not blowing cold
They supposedly put Freon in my jeep but it's still not blowing cold
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by wfblonde27
Verified Customer
Verified Customer
Other Employees Tagged:
Madison Fairley
Madison is the best!
!!! She makes sure I'm always taken care of from start to finish
!!! She makes sure I'm always taken care of from start to finish
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by kaleyandbrooke
Verified Customer
Verified Customer
Other Employees Tagged:
Madison Fairley
Jun 29, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you so much for your wonderful feedback! We’re thrilled to hear Madison consistently takes great care of you from start to finish. Providing attentive, personalized service is what we strive for, and it’s great to know she continues to make every visit a positive experience.
We’ll be sure to share your kind words with Madison—she’ll truly appreciate the recognition. Thank you for your continued support and for choosing us. We look forward to serving you again!
Routine service on my jeep was scheduled.
It was completed in a timely manner. The service desk was professional and helpful.
It was completed in a timely manner. The service desk was professional and helpful.
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by Palmertb
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your kind feedback! We’re glad to hear your routine service was completed in a timely manner and that our service team provided professional and helpful assistance throughout your visit. We truly appreciate your support and thank you for trusting us with your Jeep’s service needs!
Great service!
Recall taken care of as they finally got the part! Thank you for taking care of my Jeep!
Recall taken care of as they finally got the part! Thank you for taking care of my Jeep!
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by christy.rouse
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your kind feedback! We’re thrilled to hear your recall repair was finally completed once the part arrived and that our team was able to take great care of your Jeep. We appreciate your patience throughout the process and are glad everything was taken care of for you.
Thank you for your support and for trusting us with your vehicle. We look forward to serving you again in the future!
I have had my truck in Walt Massey several times and each
time the machanic who did the work came to the me and explained everything that was wrong and the correction that was taken. And being a machanic for
time the machanic who did the work came to the me and explained everything that was wrong and the correction that was taken. And being a machanic for many years that is something I do appreciate.
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by Fnrmikey59
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I assume he is the shop manager
Jun 17, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your kind feedback! We’re honored to hear that each visit has been a positive experience and that our technicians have taken the time to personally explain the issues they found and the repairs that were completed.
As someone with many years of experience as a mechanic, your recognition of that level of communication means a great deal. We believe our customers deserve a clear understanding of the work being performed on their vehicles, and we’re glad our team has consistently provided that for you.
Thank you for your continued trust and support. We truly appreciate the opportunity to service your truck and look forward to serving you again in the future!
Good customer service and have always been pleased with
my service. You are the only place I have my vehicle serviced.
my service. You are the only place I have my vehicle serviced.
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by SSTH0
Verified Customer
Verified Customer
Other Employees Tagged:
Madison Fairley
Jun 09, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
We’re glad to hear you’ve always been pleased with your service and that our team continues to provide good customer care. It means a lot to be the only place you trust with your vehicle, and we truly appreciate your continued business!
Very effeciant and courtesy.
Very nice facilty and nice selection of cars.I wiill do business with them again.
Very nice facilty and nice selection of cars.I wiill do business with them again.
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by no52
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your kind feedback! We’re thrilled to hear you found our team efficient and courteous and enjoyed our facility and vehicle selection. It means a lot to know you had a positive experience and plan to do business with us again. We truly appreciate your support and look forward to serving you in the future!
My car was dropped off on Monday, May 18th, I called and
messaged multiple times only to be told the service advisor was not available and would "call me back", never heard anything until l contacted someon
messaged multiple times only to be told the service advisor was not available and would "call me back", never heard anything until l contacted someone at the dealership next door. I was then contacted on Thursday May 21st (after contacting the dealership next door) and told that nothing was found with my car and would be contacted by 5pm that same day and could get my car if nothing else was found. I was never contacted.
I showed up this morning (Friday, May 22nd) to get my car and was told that there were 47 low voltage codes and a parasitic draw in the BCM and was told it was updated, after initially (and at pick up) being told that nothing was found. I was also informed that my car was completed within 1hr and 45 minutes after drop off on Monday, May 18th. My car has been sitting at the dealership for 5 days, leaving me inconvenienced and having to borrow someone else's vehicle to get to and from work, just to be told there was nothing wrong and then again to be told they did find something wrong. Whether it is a lack of communication or something else, I'm very disappointed with this experience, I brought my car to this dealership to be serviced, not to sit in the lot for 5 days.
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by jordan.boss
Verified Customer
Verified Customer
Jun 03, 2026 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Robby Busby, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 947-3001.
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